Front Office Supervisor

Fairmont Hotels & Resorts; Lake Louise; On-site; CAD 32,000 - 47,000; Full time

Benefits offered by this job

Staff accommodation on-site

Free meal per shift

Medical and dental benefits

Pension plan with employer match

Employee travel program

Discounted room rates

Job summary

Fairmont Chateau Lake Louise in Banff National Park seeks a Front Office Supervisor to lead and support the Front Office team, ensuring smooth daily operations, high service standards, and staff development. The role starts October 2026 and is a permanent position.

You will supervise front desk activities, coach agents, resolve guest issues, and collaborate with other departments to maintain exceptional guest experiences. A strong background in hotel front office and PMS is essential.

Qualifications

• Previous supervisory experience at a front desk / front office in a large hotel preferred.
• Proficient with property management systems (e.g. Micros-Opera) and Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Supervise daily front desk operations, including guest check-in/check-out and reservations coordination.
• Lead, coach, mentor, and develop front desk agents for performance and guest relations.
• Empower staff to resolve guest service issues with timely follow-up and recovery.
• Coordinate with housekeeping, reservations, concierge, F&B, and engineering to ensure guest satisfaction.

Skills

Front desk supervision

Team leadership

Guest service

Tools

Micros-Opera

MS Office

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Join our team as a Front Office Supervisor at Fairmont Chateau Lake Louise and take a key role in leading and supporting the Front Office team to deliver exceptional guest experiences. You’ll be responsible for maintaining smooth daily operations, ensuring high service standards, and supporting the team’s growth and development.

Start Date: October 2026

Pay Rate: $27.68/hour

Position Type: Permanent

Job Duties Include

• Supervise daily front desk operations, including guest check‑in, check‑out, room changes, reservations coordination, and handling VIPs / special requests.
• Lead, coach, mentor, and develop front desk agents for performance, service standards, professionalism, guest relations, and appearance.
• Empower staff to resolve guest service challenges; track guest issues and ensure timely follow‑up and resolution (service recovery).
• Coordinate with other departments (housekeeping, reservations, concierge, food & beverage, engineering, etc.) to ensure guest satisfaction and operational efficiency.

Qualifications

• Previous supervisory experience at a front desk / front office in a large hotel preferred
• Proficient with property management systems (e.g. Micros‑Opera or similar), and strong skills with Microsoft Office (Word, Excel, Outlook).

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements:

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment To Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.