Assistant Resident Services Manager

Fairmont; Lake Louise; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Staff accommodation on-site

Meal provided (per shift)

Comprehensive benefits package

Pension plan with employer matching

Travel and staff room-rate discounts

Growth and development opportunities

Job summary

Fairmont Chateau Lake Louise is seeking an Assistant Resident Services Manager to lead a 15+ person team and oversee housing operations for up to 900 residents. You will manage leases, renewals, resident communications, and service delivery to ensure a clean, safe, and welcoming living environment.

This permanent, full-time role requires strong leadership, empathy, and organizational skills, with collaboration across HR, Security, and leadership.

Qualifications

• Must be able to lead and inspire a team of 15+ employees with empathy and accountability.
• Proven supervisory or leadership experience in hospitality or housing services.
• Strong customer service, administration and housekeeping background is an asset.
• Experience with property management software and Microsoft Office suite.
• Valid Class 5 license and ability to perform physical tasks including lifting up to 25 kg.

Responsibilities

• Lead, train, and manage a diverse team to deliver exceptional resident services.
• Coordinate housing operations, leases, renewals, and resident documentation.
• Oversee health and safety programs and maintain a clean, safe environment.
• Collaborate with HR, Security, and Exec teams to support resident relations.
• Balance administrative duties with on-site leadership and project work.

Skills

Leadership

Conflict resolution

Supervisory experience

Customer service

Administration

Housekeeping experience

Property management software

Microsoft Office

Valid driver's license

Initiative

Tools

Microsoft Office

Property management software

Job description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

As the Assistant Resident Services Manager at Fairmont Chateau Lake Louise, you will support the daily experience of up to 900 residents. This community-focused role supports housing services, lifestyle programs, and team operations to ensure a clean, safe, and welcoming living environment. With strong leadership and organizational skills, you’ll help deliver on our mission: to provide the best possible living experience for all residents.

Position Type:Permanent
Start Date:September 2026

Job Duties Include:

Reporting to the Colleague Services Manager, responsibilities and essential job function include but are not limited to the following:

• Deliver excellent, thoughtful, and emotionally intelligent service to staff and residents
• Supervise, lead, and train a diverse team, fostering a positive and inclusive work environment
• Demonstrate a hands-on leadership style with a willingness to learn all agent tasks; confidently train team members and perform all duties required to achieve guest service goals
• Assist with the employee arrival experience, ensuring each new resident is provided with clean, well-maintained, and fully prepared housing
• Communicate, administer, and enforce policies and procedures outlined in the Colleague Housing Handbook and lease agreements
• Oversee daily housing operations, including assigning duties, managing the housing inbox, liaising with employees and residents, conducting daily briefings, and inspecting completed work
• Collaborate with Human Resources, Security, and Executive teams to maintain effective communication regarding resident relations and ensure appropriate support is provided
• Support departmental administration, including lease agreements/renewals, rent payments, employee and resident documentation, health and safety programs, uniform distribution, payroll coordination, waitlist management, unit assignments, mail processing, and resident services
• Work with the leadership team to achieve annual departmental goals, including developing and implementing action plans based on Employee Engagement and Colleague Services Survey results
• Manage inventory and order supplies as required
• Maintain a clean, safe working environment and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and sustainability initiatives
• Assist with additional responsibilities as assigned, including small projects such as suite, recreation, and common area renovations, as well as supporting new colleagues’ Housing Orientation
• Carry out any other tasks as assigned

Qualifications

• Must be able to comfortably lead, inspire, and performance manage a team of 15+ employees
• Highly empathetic, with strong conflict resolution skills
• Previous experience in a supervisory or other leadership role required
• Working knowledge of Microsoft Suite applications required
• Valid class 5 license required
• Previous customer service, administration and housekeeping experience an asset
• Prior experience in administration of property management or maintenance software an asset
• Understanding of property maintenance and preventative maintenance an asset
• Demonstrates initiative, and the ability to work with minimal supervision
• Occasional physically demanding duties in residence and outdoors: encompassing standing, walking, bending & lifting (25kg)

Additional Information

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements:Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:[e-mail]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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