Basin Glacial Waters - Facility Attendant

Fairmont Hotels & Resorts; Lake Louise; On-site; CAD 24,796 - 33,062; Full time

Benefits offered by this job

Staff housing

Free meals

Benefits package

Pension plan

Travel discounts

Job summary

Fairmont Chateau Lake Louise is seeking a dedicated Housekeeper to join our luxury hospitality team in Banff National Park. You will keep guest areas immaculate, restock amenities, and assist guests with requests to ensure a memorable stay.

We offer on-site staff housing, one complimentary meal per shift, a comprehensive benefits package, and opportunities to grow within Fairmont and its global network. Join a team that values service excellence and a passion for the outdoors.

Qualifications

• Previous housekeeping or cleaning experience an asset.
• Ability to lift 30+ lbs and stand/walk for extended periods.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain Basin premises and inventory of amenities, toiletries and linens.
• Assist guests by directing to appointments and services (sauna, steam, whirlpool).
• Keep public areas clean and reflect a luxury experience for guests.
• Support in dispensing robes, towels and sandals to guests.
• Maintain locker rooms clean and organized; assist Lounge Servers as needed.
• Respond to guest inquiries and provide exceptional service.

Skills

Interpersonal skills

Communication skills

Customer service

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Basin Glacial Waters is a brand new, highly anticipated Wellness Facility that will offer guests a truly luxurious experience. As part of our Facility team you will have the opportunity to interact with patrons while providing a once in a lifetime experience while also adhering to specific standards and supporting the overall success of the department.

Position Type

Permanent

Start Date

August 2026

Pay Rate

$20.86/Hour

Job Duties Include

• Responsible for maintaining the Basin premises; clean, replenish stock of all amenities, toiletries and linens and answer any guest inquiries
• Support in dispensing robes, towels and sandals to guests
• Ensuring that all public areas of the facility are clean and reflect a luxury experience for our guests
• Support the Lounge Servers in clearing
• Maintain locker rooms in a tidy manner, check and clean lockers when needed
• Direct members/guests to appointments and assist them with use of sauna, steam whirlpool etc.
• Other duties as assigned

Qualifications

• Previous housekeeping or cleaning experience an asset
• Demonstrates initiative, and the ability to work with minimal supervision
• Have excellent interpersonal/communication skills, are polite and friendly
• Are dedicated to a high level of customer service and attention to detail
• Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs.

Additional Information

Visa Requirements

Applicants must be legally authorized to work in Canada.

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affinity (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment To Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities.

We welcome applications from all qualified candidates.