Spa Attendant

Accor; Banff; On-site; CAD 27,000 - 33,000; Full time

Benefits offered by this job

Subsidized staff accommodation on-site

One complimentary meal per shift

Comprehensive benefits package

Pension plan with employer matching

Employee travel program with discounts

Mountain Explorer Travel Program

Discounts on Food & Beverage, Spa, and

Job summary

Fairmont Banff Springs is seeking a dedicated Spa/Housekeeping team member for a seasonal role from December to May 2027. Start rate is $19.95 per hour, with increases after six months and annually, reaching about $24.17 at three years.

The role involves maintaining spa premises, stocking amenities, assisting guests, maintaining locker rooms, and guiding guests to appointments. A strong customer service focus and ability to lift 30+ lbs are required.

Qualifications

• Excellent interpersonal/communication skills and polite, friendly demeanor.
• Customer service oriented with attention to detail.
• Able to work with minimal supervision and show initiative.

Responsibilities

• Maintain spa premises, replenish stock of amenities, toiletries and linens; answer guest inquiries.
• Maintain locker rooms in a tidy condition and manage locker areas.
• Direct guests to appointments and assist with use of sauna, steam, whirlpool, etc.
• Perform other duties as assigned.

Skills

Interpersonal skills

Excellent communication

Customer service oriented

Job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Fairmont Banff Springs is at the forefront of the spa industry, offering first‑class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of Fairmont Banff Springs. Our breathtaking Spa is 42,000 square feet and is rated the best spa’s in Canada according to Spa Magazines readers.

Starting Rate: $19.95 per hour. We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.17.

Note this is a seasonal position from December‑May 2027.

Job Duties

• Responsible for maintaining the Fairmont Spa premises; clean, replenish stock of all spa amenities, toiletries and linens and answer any guest inquiries
• Maintain female & male locker rooms in a tidy manner, check and clean lockers when needed
• Direct members/guests to appointments and assist them with use of sauna, steam whirlpool etc.
• Other duties as assigned

Qualifications

• Previous housekeeping or cleaning experience an asset
• Demonstrates initiative, and the ability to work with minimal supervision
• Have excellent interpersonal/communication skills, are polite and friendly
• Are dedicated to a high level of customer service and attention to detail
• Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Subsidized staff accommodation provided on‑site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Afformation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world‑wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses