Social Media Community Manager

Tag; Toronto; Hybrid; CAD 40,000 - 58,000; Full time

Job summary

A leading company in media production is seeking a Social Media Community Manager to oversee social media strategies and community engagement. This role entails managing content calendars, community interactions, and performance analytics across multiple platforms. Ideal candidates will possess strong communication skills, experience in social media management, and the ability to adapt to current digital trends. This position offers a hybrid working environment with opportunities for professional growth and development.

Benefits

Flexible hours

Career training and development

Inclusive work environment

Comprehensive benefits

Qualifications

• Minimum 2+ years in social media/advertising.
• Exceptional written and verbal communication skills.
• Experience managing social media channels for CPG/lifestyle customers.

Responsibilities

• Manages development and delivery of social media deliverables.
• Oversees community management and content performance measurement.
• Collaborates on content creation and program performance analysis.

Skills

Digital Communication

Community Management

Content Creation

Social Media Strategy

Copywriting

Tools

Canva

Photoshop

Sprout Social

Hootsuite

Job description

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Position Summary

The Social Media Community Manager is responsible for supporting the effective execution of social media services and deliverables on assigned customer accounts. This includes key activities such as content calendar development, collaborating on creative production ideation, community management and moderation, and program results reporting. Bonus points if you are bilingual in English & French.

Job Duties

• Manages the development, delivery and execution of key social media deliverables, working collaboratively with internal account team members and across departments
• Social media content calendar development (across multiple platforms) considerate of the brand's social media objectives, strategy, brand tone and measures of success
• Delivers exceptional community management with care, attention and speed for assigned customer accounts
• Oversees social media channels for page layout and design that meets industry best practices
• Collaborates with account and production teams to ideate on content creation to support program (informed by social media performance)
• Supports the Social Media Specialist in analyzing data and drawing actionable insights, delivering analytics based on the brand's performance online
• Demonstrates effective knowledge within the social media advertising industry and a hunger for information/learning, including current and emerging tech, advertising and digital trends
• Effectively manages time while paying careful attention to detail, ensuring all work and communications are completed on time and of exceptional quality
• Supports assigned account teams in identifying opportunities for up-selling, cross-selling and client program renewals
• Effectively adapts to change and actively listens and participates in troubleshooting (to inform solutions)
• Confidently crafts and delivers effective client-facing communications
  
  

Job Qualifications

• Minimum 2+ years in digital, social media, public relations and/or advertising across B2B and B2c companies
• Exceptional written and verbal communication skills, with the ability to take on different tones and styles through social media and digital-optimized copywriting, to reflect the brands and communities being represented online
• Excellent copywriting skills devoid of spelling and grammatical errors and experience writing social media posts and long-form content
• Superior attention to detail and organizational skills with the ability to deliver high quality, creative work, learn quickly, and effectively multi-task and manage deadlines
• In-depth knowledge of and passion for overseeing online community platforms and best practices
• A strong understanding of popular social media channels such as (but not limited to) Facebook, Instagram, Twitter, Pinterest, LinkedIn, and YouTube, and how to effectively measure content performance on these channels
• Stays up to date with and is knowledgeable on current and emerging social and content marketing trends
• Experience managing social media channels for CPG/lifestyle customers
• Experience with content creation and able to create quick social media graphics via platforms such as Canva, Photoshop
• Experience using social media management and measurement tools such as (but not limited to) Sprout Social, Brandwatch, Sprinklr, Hootsuite, Sysomos, social media native platform business/ad managers, etc.)
• Familiarity with the digital media landscape outside of social media, may include paid search, SEO or e-commerce experience will be considered an asset (but not a necessity)
• Bilingual French-speaking will be considered an asset (but not a necessity)
  
  

WORKING CONDITIONS

• Hybrid
  
  

The salary range for this position is CAD 40k minimum - CAD 58k maximum per annum. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Media Production

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