Community Manager

Hazelviewproperties; Ontario; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading property management company seeks a Community Manager to oversee residential buildings in Ontario. Responsibilities include customer service, leasing, operations, and managing an on-site team. The ideal candidate will possess strong communication, organization, and problem-solving skills, with a background in real estate management.

Benefits

Paid Vacation

Health & Dental Benefits Package

Employee recognition program

Learning and growth opportunities

Additional paid time off

Qualifications

• Approximately 5 years of real estate experience.
• 1-2 years of supervisory or managerial experience.
• Certified Property Manager (CPM) or Accredited Residential Manager (ARM) designation is an asset.

Responsibilities

• Provide superior service and support to residents.
• Minimize vacancy and maintain 100% occupancy.
• Conduct inspections and coordinate repairs and maintenance.

Skills

Communication

Problem-solving

Organizational skills

Education

Diploma/degree related to real estate

Tools

Basic computer skills

Job description

Community Manager are confident leaders with excellent communication skills. They can evaluate economic trends, profitability, and marketing issues. They work well under pressure, handle varied emergency situations, and troubleshoot operational and management problems unique to their assigned area.

WHAT YOU NEED TO BE SUCCESSFUL

Education & Experience:

• Diploma/degree and related experience.
• Approximately 5 years of real estate experience.
• 1-2 years of supervisory or managerial experience.
• Knowledge of building/property maintenance and relevant legislation.
• Proficiency with basic tools and computer skills.
• Certified Property Manager (CPM) or Accredited Residential Manager (ARM) designation is an asset.
• WHMIS certification and experience with Fire Life Safety & Building Inspections are assets.

Qualifications:

• Excellent communication skills; ability to speak other languages is an asset.
• Commitment to "Best in Class" Customer Service.
• Professional demeanor with strong communication skills.
• High degree of integrity, discretion, and confidentiality.
• Ability to work independently and handle high-pressure situations.
• Strong organizational and time management skills.
• Problem-solving capabilities and a proactive, goal-oriented attitude.
• Flexibility to work on-call on a rotating schedule (evenings & weekends).
• Actively championing diversity, equity, and inclusion.

WHAT WILL YOU DO

Customer Service:

• Provide superior service and support to residents.
• Address resident issues and service requests promptly.
• Maintain high building standards and train staff on customer service.

Leasing:

• Minimize vacancy and maintain 100% occupancy.
• Show suites, process applications, and enforce lease agreements.
• Implement marketing initiatives and related leasing functions.

Operations:

• Manage buildings to improve efficiency and reduce costs.
• Conduct inspections and coordinate repairs and maintenance.
• Ensure cleanliness and maintenance of the complex.
• Handle after-hours emergencies and represent the company at hearings.

Management:

• Directly manage on-site team members.
• Plan, assign, and direct work.
• Train staff on operational procedures and resolve work problems.
• Motivate workers to achieve goals.

Financial and Budgets:

• Ensure accuracy of rent rolls.
• Review vacancies, leases, and rents to ensure market value.

WHAT WE OFFER YOU

A Total Rewards package (including but not limited to):

• Paid Vacation
• Health & Dental Benefits Package
• Employee recognition program
• Learning and growth opportunities
• Additional paid time off

About the Company:

At Hazelview Properties we believe that apartments are more than bricks and mortar - they are an experience.

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.

Vision: “We create value for people and places”.

Our Core Values:

• Trust
• Ambition
• Ownership Mindset
• Having Fun

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability