Social Media Community Manager and Moderator, French Canadian

Social Element; Quebec; Remote; CAD 35,000 - 55,000; Part time

Job summary

Une entreprise innovante cherche des modérateurs de médias sociaux et des gestionnaires de communauté pour renforcer les connexions authentiques avec le public. Dans ce rôle, vous serez responsable de répondre aux questions des clients et de modérer le contenu pour créer un environnement sûr et respectueux. Vous travaillerez dans un cadre dynamique où votre expertise en médias sociaux et votre capacité à naviguer dans des volumes élevés de contenu seront essentielles. Si vous êtes passionné par la création de communautés positives et inclusives, cette opportunité est faite pour vous!

Qualifications

• Excellentes compétences en rédaction en français canadien et en anglais.
• Expérience en gestion de communauté ou modération sur les réseaux sociaux.

Responsibilities

• Répondre aux plaintes et interagir avec le public en ligne pour nos clients.
• Assurer un environnement inclusif et modérer le contenu sur les réseaux sociaux.

Skills

Compétences écrites en français canadien

Engagement communautaire

Gestion des médias sociaux

Connaissance des tendances des réseaux sociaux

Compétences en anglais

Tools

Facebook

Twitter

Instagram

TikTok

LinkedIn

YouTube

Job description

Where: Canada

Join Us at Social Element!

Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

Our mission is to cultivate strong, genuine connections with a brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.

We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it's about more than just engagement. We're dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.

To #makesocialbetter, we are looking for a Social Media Moderators and Community Managers, French Canadian to become part of our talent pool for an upcoming project.

The Opportunity

As a Community Manager, you'd be responding to complaints, queries and engaging with the online audience on behalf of our clients across a variety of social media channels. You’ll be a master of context as you skilfully address these customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice.

You’ll also be a Moderator, ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces. You'll be reviewing strong graphic images, and written content that violates the guidelines of the community. You'll also be escalating content that falls within escalation processes (e.g., child safety, bomb threats).

In this role, you will be an essential part of our team, connecting with the brand's audiences for the French Canadian markets.

Working Hours

This work will be on an hourly paid basis, so ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours. The more flexible you can be, the more hours we may be able to allocate to you. Weekends are always sought after!

Requirements

1. Strong French Canadian written skills as you’ll be crafting engaging responses in social media. A great level of English language and grammar is essential.
2. Background experience: either moderation, engagement, social customer care, and/or community management, either with a brand or digital agency.
3. Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences.
4. A confidence with digital technology and using a variety of tech tools and platforms.
5. A self-motivated social media expert who is comfortable working remotely.

IT Policy

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

1. Operating system Windows 10 64bits or higher (Windows 11 is recommended as support for Windows 10 will end in October 2025) / MAC OS X version 13 (Ventura) or higher.
2. Any processor that supports Windows 11 (support for Windows 10 will end in October 2025). This isn't relevant if you're running Windows 11 or a supported MacOS version as per the above line.
3. At least 8GB RAM (16GB recommended).
4. Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended).
5. 40 GB available HDD (SSD recommended).
6. A Webcam and headset.
7. Android or iOS device for 2FA.

Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

The Hiring Process

The hiring process for these positions will be made up of the following stages.

Our Diversity, Equality & Inclusion Commitment

At Social Element, we pride ourselves on a hiring process that is fair, transparent, and deeply focused on respecting the unique skills and experiences each candidate brings. We warmly welcome applications from individuals of all backgrounds, especially from those who have been historically under-represented groups.

We value diverse thinkers and encourage those who have felt overlooked or unsure due to the confidence gap or imposter syndrome to apply — your unique talents and viewpoints are exactly what we might need.

We are committed to a supportive and inclusive application process. If there are accommodations or adjustments you need at any stage of the recruitment, please let us know in the application. We aim to ensure you feel fully supported throughout.