Social Media Community Manager

Tag; Toronto; Hybrid; CAD 40,000 - 58,000; Full time

Job summary

A marketing leader is seeking a Social Media Community Manager in Toronto. This hybrid role involves overseeing social media deliverables, community management, and performance reporting. Ideal candidates have solid experience in digital media and exceptional communication skills, with bilingual proficiency as a plus. Join an inclusive team focused on professional growth and a supportive work environment.

Benefits

Flexible hours

Strong supportive benefits

Career training and development

Inclusive environment

Qualifications

• Minimum 2+ years in digital/social media/public relations.
• Exceptional written and verbal communication skills.
• Experience managing social media channels for CPG/lifestyle customers.

Responsibilities

• Manage social media content calendar and community engagement.
• Analyze data and report program results.
• Collaborate with teams on content ideation.

Skills

Communication

Copywriting

Attention to Detail

Organizational Skills

Social Media Knowledge

Creativity

Tools

Sprout Social

Hootsuite

Photoshop

Canva

Job description

Position Summary

The Social Media Community Manager is responsible for supporting the effective execution of social media services and deliverables on assigned customer accounts. This includes key activities such as content calendar development, collaborating on creative production ideation, community management and moderation, and program results reporting. Bonus points if you are bilingual in English & French.

Job Duties

• Manages the development, delivery and execution of key social media deliverables, working collaboratively with internal account team members and across departments
• Social media content calendar development (across multiple platforms) considerate of the brand's social media objectives, strategy, brand tone and measures of success
• Delivers exceptional community management with care, attention and speed for assigned customer accounts
• Oversees social media channels for page layout and design that meets industry best practices
• Collaborates with account and production teams to ideate on content creation to support program (informed by social media performance)
• Supports the Social Media Specialist in analyzing data and drawing actionable insights, delivering analytics based on the brand's performance online
• Demonstrates effective knowledge within the social media advertising industry and a hunger for information/learning, including current and emerging tech, advertising and digital trends
• Effectively manages time while paying careful attention to detail, ensuring all work and communications are completed on time and of exceptional quality
• Supports assigned account teams in identifying opportunities for up-selling, cross-selling and client program renewals
• Effectively adapts to change and actively listens and participates in troubleshooting (to inform solutions)
• Confidently crafts and delivers effective client-facing communications
  
  

Job Qualifications

• Minimum 2+ years in digital, social media, public relations and/or advertising across B2B and B2c companies
• Exceptional written and verbal communication skills, with the ability to take on different tones and styles through social media and digital-optimized copywriting, to reflect the brands and communities being represented online
• Excellent copywriting skills devoid of spelling and grammatical errors and experience writing social media posts and long-form content
• Superior attention to detail and organizational skills with the ability to deliver high quality, creative work, learn quickly, and effectively multi-task and manage deadlines
• In-depth knowledge of and passion for overseeing online community platforms and best practices
• A strong understanding of popular social media channels such as (but not limited to) Facebook, Instagram, Twitter, Pinterest, LinkedIn, and YouTube, and how to effectively measure content performance on these channels
• Stays up to date with and is knowledgeable on current and emerging social and content marketing trends
• Experience managing social media channels for CPG/lifestyle customers
• Experience with content creation and able to create quick social media graphics via platforms such as Canva, Photoshop
• Experience using social media management and measurement tools such as (but not limited to) Sprout Social, Brandwatch, Sprinklr, Hootsuite, Sysomos, social media native platform business/ad managers, etc.)
• Familiarity with the digital media landscape outside of social media, may include paid search, SEO or e-commerce experience will be considered an asset (but not a necessity)
• Bilingual French-speaking will be considered an asset (but not a necessity)
  
  

WORKING CONDITIONS

• Hybrid
  
  

The salary range for this position is CAD 40k minimum - CAD 58k maximum per annum. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.