SOC Operator: Real-Time Security & Incident Response

Paladin Security; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Free uniforms

Security license reimbursement

Dry cleaning and tailoring allowance

Career development opportunities

Today-pay option

Job summary

The TD Centre in Toronto, operated by Paladin Security, seeks a SOC Operator to monitor security systems and coordinate responses in real time. You will manage CCTV, access control, alarms, and incident escalation for a busy commercial property in Canada's financial district.

Ideal candidates bring a security license, First Aid/CPR Level C, and leadership with strong communication and report-writing abilities. Overtime is part of the 88-hour averaging agreement, and multiple shifts are available.

Qualifications

• Ontario Security License required and must be obtainable.
• First Aid & CPR Level C certification required.
• Emergency management certification preferred.
• Experience in supervision, dispatch, or SOC/OPS center.
• Strong leadership, communication, and report-writing skills.
• Ability to stay calm and handle incidents under pressure.

Responsibilities

• Monitor CCTV, access control, alarms, and respond to incidents.
• Dispatch security personnel and coordinate responses.
• Receive and prioritize calls, alarms, and requests for assistance.
• Maintain incident logs and reports with accuracy.
• Escalate incidents per protocols to supervisors or clients.
• Conduct video investigations and support reviews as needed.
• Communicate with on-site teams via radio/phone.
• Track incidents to resolution and ensure follow-up.
• Identify risks and mitigate proactively; support emergency procedures.
• Ensure compliance with site procedures and client expectations.

Skills

Security License

First Aid CPR

Emergency Management

Crisis Intervention

Leadership

Communication

Documentation

Tools

Lenel OnGuard

KeyWatcher

Avigilon ACC

Job description

The TD Centre in Toronto, operated by Paladin Security, seeks a SOC Operator to monitor security systems and coordinate responses in real time. You will manage CCTV, access control, alarms, and incident escalation for a busy commercial property in Canada's financial district.

Ideal candidates bring a security license, First Aid/CPR Level C, and leadership with strong communication and report-writing abilities. Overtime is part of the 88-hour averaging agreement, and multiple shifts are available.