Security Operator - Bilingual (FR/EN)

Securitas Security Services USA, Inc.; Ottawa; On-site; CAD 45,000 - 55,000; Full time

Job summary

A security service provider in Ottawa is seeking a Security Operations Center professional. Key responsibilities include monitoring security systems, responding to incidents, and conducting investigations. Candidates must be bilingual in English and French and possess a valid Ontario security guard license. Full-time availability is required for a rotational schedule. This role offers competitive compensation and a dynamic work environment.

Qualifications

• Ability to remain calm and composed under pressure.
• Must have a personal vehicle; public transportation unavailable.
• Full-time availability for a rotational schedule.

Responsibilities

• Operate security systems and CCTV in the SOC office.
• Conduct investigations and review CCTV footage.
• Respond to security incidents and contact local authorities.

Skills

Bilingual in English and French

Strong observational skills

Excellent communication skills

Proficiency in using security equipment

Education

Valid Ontario Security Guard License

Job description

RESPONSIBILITIES

• Operate security systems, CCTV, intercom, and security-related network systems in the SOC office.

• Remote patrols using CCTV cameras.

• Conduct investigations and review CCTV footage when assigned.

• Monitor CCTV cameras for functionality. Monitor activity on cameras across sites. Reposition camera angles as necessary from the remote controls.

• Monitor and control access control equipment (gates, doors, portals, etc.).

• Advise the Embedded technician or shift Supervisor when there are system malfunctions.

• Respond to security and emergency incidents. Call local authorities when needed and site contacts of the emergency. Respond using our Standard Operating Procedures (SOPs).

• Assume responsibility for site security operations in the absence of the Site Manager or Shift Supervisor.

• Answer high volumes of intercoms, phone calls, and emails in a timely and professional manner.

• Write reports for our Security Management System (Technical Reports, Operational reports, and Incident Reports).

• Respond to emails, creating profiles, activating HIDs, activating spare cards, access changes, and all other tasks assigned by the Shift Supervisor.

• Other duties as assigned.

QUALIFICATIONS

• Bilingual in English and French, strong in both verbal and written.

• Must have a personal vehicle; public transportation is unavailable.

• Must have a valid Ontario Security guard license.

• Full-time availability for a rotational schedule (days, evenings, and overnights). Shifts can be 8–12 hours in duration.

• Ability to remain calm and composed under pressure.

• Proficiency in using security equipment and technology.

• Strong observational skills with the ability to detect and respond to security threats.

• Excellent communication and interpersonal skills.

The posting will remain open until filled.

#AF-EasternCanada