Slot Attendant

Casino Vancouver LP; Coquitlam; On-site; CAD 21,000 - 34,000; Full time

Job summary

Casino Vancouver LP in the Metro Vancouver area is seeking a dynamic Slot Attendant to join our fast-paced resort team. You will engage guests, explain machines, verify jackpots, and ensure a safe, enjoyable environment on the gaming floor.

Candidates must be available for flexible shifts including evenings, weekends, and holidays, and be able to obtain a Gaming License and Serving It Right certification, with strong math and communication skills.

Qualifications

• Must have strong mathematical skills.
• Strong verbal and written communication skills.
• Second language an asset.
• Ability to obtain Gaming License and Serving It Right certification.

Responsibilities

• Adhere to BCLC, Company, and HR policies for the position.
• Maintain high knowledge of slot machines.
• Provide professional, courteous customer service.
• Verify and process jackpots, short pays, cancelled credits and hand-pays.
• Follow cash handling policies for all cash transactions.
• Keep a clean, pleasant customer environment.
• Handle paper fills, jams, and maintain game integrity; resolve inquiries.
• Follow internal controls and business process documentation.
• Ensure compliance with licensing, health and safety regulations.
• Perform other duties as assigned.

Skills

Strong mathematical skills

Strong verbal and written

Second language

Job description

Casino Vancouver is currently searching for a dynamic person that has a passion for the Gaming Industry. The resort offers a working environment situated in a vibrant community that is fast-paced and always full of fun and excitement. If you are the type of person who is excited to meet different people and is comfortable engaging in short conversations, then a Slot Attendant position at River Rock could be your next career move. As a member of our Slot team, you will provide exceptional guest support services to all our customers who are in the resort to play their luck on our slot machines.

Key Accountabilities

• Adhering to all BCLC, Company, and HR policies as they relate to functions of the position
• Maintaining a high level of knowledge of slot machines
• Providing professional and courteous customer service
• Verifying and processing jackpots, short pays, cancelled credits and hand-pays
• Complying with policies and procedures for all notable and significant cash / cash equivalent transactions
• Maintaining a clean, tidy, and pleasant environment for the customer
• Performing paper fills, clearing bill and ticket jams; maintaining game integrity; and resolving guest inquiries and disputes
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Performing other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

• Must be available to work a flexible schedule including evenings, weekends, graveyards and holidays
• Ability to successfully obtain a Gaming License
• Ability to successfully obtain Serving It Right certification
• Strong mathematical skills
• Strong verbal and written communication skills
• Second language an asset
• Must be able to obtain a gaming worker license

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.