Shift Manager, Cage, Slots and Guest Services - Casino Vancouver

Petroglyph Development Group; Coquitlam; On-site; CAD 60,000 - 70,000; Full time

Job summary

Casino Vancouver is seeking a Shift Manager for Cage, Slots and Guest Services. You will lead daily operations on a shift basis and foster a safe, welcoming environment for team members.

You will oversee staff scheduling, training, and performance while ensuring compliance with policies and licensing requirements. The role requires a flexible schedule and strong customer service focus.

Qualifications

• Post secondary education or a suitable combination of education and experience is an asset.
• Flexible schedule including evenings, weekends, holidays and overnight shifts.
• Minimum 2 years of experience in slot or cage operations.
• Minimum 3 years of leadership experience.
• Serving it Right Certification.
• Ability to obtain a Gaming License.
• Computer literacy in MS Office.
• Literacy in CARRS, TABS3 and Kronos an asset.

Responsibilities

• Provide input for team member performance objectives and evaluations.
• Provide leadership, direction and mentoring to department members.
• Schedule and supervise team members; edit timesheets for payroll.
• Oversee team member training and assign shift work.
• Resolve customer disputes; report irregularities and incidents; prepare CRS reports.
• Implement new operations initiatives as directed.
• Assist in recruitment and hiring processes.
• Maintain inventories and supplies; liaise with departments.

Skills

Leadership

Customer service

Communication

Education

Post secondary education or equivalent experience

Tools

MS Office

CARRS

TABS3

Kronos

Job description

Shift Manager, Cage, Slots and Guest Services - Casino Vancouver

261444 Full Time Management Coquitlam, BC, CA

2 days ago Requisition ID: 1273

Salary Range: $60,000.00 To $70,000.00 Annually

Under the general direction of the Manager, Slots & Cage & Guest Services, this position is responsible for the day-to-day activities of the Slots & Cage & Guest Services operations on a shift basis while establishing and contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports the company's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides input for team member performance objectives and evaluations


• Provides leadership, direction and mentoring to all department team members


• Schedules and supervises team members, edits timesheets for payroll


• Oversees team member training and assigns shift work assignments


• Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports


• Implements all new operations initiatives as directed


• Actively participates in the recruitment and hiring process


• Maintains departmental inventories and supplies


• Liaises and communicates effectively with all appropriate operational departments


• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members)


• Ensures compliance with licensing laws, health and safety and other statutory regulations


• Manages other initiatives as required

Education and Qualifications

• Post Secondary education or suitable combination of education and experience an asset


• Must be available to work a flexible schedule including evenings, weekends, holidays and overnight shifts


• Minimum 2 years of experience in slot or cage operations


• Minimum 3 years of leadership experience


• Serving it Right Certification


• Ability to successfully obtain a Gaming License


• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication


• Computer literacy in MS Office


• Literacy in CARRS, TABS3 and Kronos an asset

Work Environment Considerations

Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours