Site Supervisor - Canadian Coast Guard

Commissionaires Ottawa Group; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Security Site Supervisor to lead a dedicated team in ensuring safety at a key location. This role involves overseeing daily operations, managing security protocols, and providing exceptional customer service. The ideal candidate will have a strong background in security, excellent leadership skills, and the ability to handle high-pressure situations. Join a not-for-profit organization where your contributions directly impact the well-being of your community while enjoying competitive wages and comprehensive benefits. This is a fantastic opportunity for those looking to make a difference in the security sector.

Benefits

Free and paid training programs

RRSP contributions by employer

Group-life Insurance & Long-term Disability

Extended Health & Dental coverage

BC Transit ProPass

National Bursary and Recognition programs

Free uniform and dry-cleaning reimbursement

Referral bonuses

Qualifications

• 3-5 years of security experience with 2 years in a supervisory role.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee daily security operations and manage security staff.
• Provide customer service and address client concerns promptly.

Skills

Leadership

Communication

Interpersonal Skills

Attention to Detail

Decision Making

Education

BC Security Workers Licence

3-5 years of security experience

Tools

Microsoft Office Suite

Security Systems

Job description

Join Commissionaires!
Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.

We play a critical role in protecting the safety and security of Canadians. Our diverse workforce welcomes the application of all qualified candidates, without regard to race, colour, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation to apply.

Make a difference!

Position Title: Security Site Supervisor - Commissionaires
Location: Canadian Coast Guard Base (CCG), James Bay
Wage: $24.49/hr plus RRSP
Shifts: Monday - Friday 06:45-14:45 but will be required to be available after regular working hours to provide advice and direction

Position Overview:
The Security Guard Site Supervisor oversees the daily operations of security personnel at a specific site, ensuring a safe and secure environment for clients, employees, and visitors. This role involves supervising security staff, managing security protocols, and acting as the primary point of contact between the client and the security team.

Job Responsibilities:

1. Oversee day-to-day security operations, including patrolling, monitoring surveillance equipment, and controlling access points.
2. Provide superior customer service to clients and visitors to the site, addressing any client concerns and requests promptly and professionally.
3. Perform reception duties including:
1. Receiving and assisting visitors including issuing visitor passes.
2. Responding to the CCG information line listed in the Victoria directory.
3. Redirecting incoming telephone calls and answering general enquiries.
4. Maintaining and distributing CCG telephone directories.
5. Booking meeting rooms.
4. Update the vessel situation report and emergency contact list.
5. Create and issue personnel identification cards ensuring accuracy and documenting control.
6. Oversee management of CCG Base vehicle pool.
7. Participate in the CCG Base Safety Committee.
8. Liaise with CCG Base Management on Base Emergency Plan matters.
9. Maintain the CCG Base key control, key card and parking pass system.
10. Investigate security incidents and unusual occurrences.
11. Arrange extra security for projects or special events.
12. Lead, train, and supervise a team of security personnel, ensuring they are well-versed in all security protocols and procedures.
13. Schedule and manage the security team’s shifts, ensuring adequate coverage at all access points.
14. Conduct performance evaluations and provide ongoing training to enhance the skills and knowledge of the security staff.
15. Operate the electronic access system, including operator lock and unlock of access points and setting lock and unlock schedules, setting up, modifying, and assigning access levels, and controlling and issuing access cards.

Qualifications:

1. Minimum of 3-5 years of security experience, with at least 2 years in a supervisory role.
2. A valid BC Security Workers Licence.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.
5. Proficiency with security systems and Microsoft suite.
6. Ability to handle high-pressure situations and make quick decisions.
7. Strong attention to detail and organizational skills.
8. Obtain and maintain a Level II (Secret) Public Works and Government Service Canada security clearance.
9. Physical fitness to perform the duties associated with security supervision.

Working Conditions:

1. The role requires working in various environments, including indoor office settings and outdoor patrol areas.
2. Shift work, including nights, weekends, and holidays, may be required.
3. The position may involve standing or walking for long periods and exposure to varying weather conditions.

Benefits and Perks:

1. Free and paid training programs.
2. RRSP contributions by employer.
3. Group-life Insurance & Long-term Disability.
4. Extended Health & Dental coverage.
5. BC Transit ProPass (15% off monthly bus pass).
6. National Bursary and Recognition programs.
7. Free uniform and dry-cleaning reimbursement.
8. Referral bonuses.