Site Manager - Nanaimo, BC

Colonial Group; Vancouver; On-site; CAD 62,000 - 66,000; Full time

Job summary

Colonial Group in Nanaimo, BC is seeking a Site Manager to oversee daily contracted services, ensure work meets required standards, and coordinate staffing and safety compliance.

You will communicate with clients, supervisors, contractors, and frontline staff; monitor service quality through inspections and audits; track KPIs and corrective actions; and prepare routine operational and performance reports while driving continuous improvement in service delivery.

Responsibilities

• Oversee daily contracted services and ensure work is completed to the required standards.
• Communicate with clients, supervisors, contractors, and frontline staff regarding operational needs.
• Monitor service quality through regular inspections and audits.
• Track KPIs, performance, deficiencies, and corrective actions.
• Follow up on client concerns and ensure issues are resolved.
• Prepare routine operational and performance reports.
• Coordinate staffing, scheduling, training, and daily operational requirements.
• Support supervisors and frontline staff with direction and follow-up.
• Monitor compliance with health and safety requirements.
• Identify hazards, service deficiencies, and operational concerns.
• Coordinate corrective actions and follow up to ensure completion.
• Support employee training, coaching, and performance management.
• Maintain records related to inspections, audits, incidents, training, equipment and service delivery.
• Participate in client meetings and provide updates on operational performance.
• Support continuous improvement and identify ways to improve service quality and efficiency.

Skills

Janitorial Operations

Maintenance

Client Relations

Inspections

Health & Safety

Staff Scheduling

Corrective ActionReporting

Job description

Job Title: SiteManager

Status: Full Time, permanent

Location: Nanaimo, BC

Salary: $62,000 - $66,000

Key Responsibilities

• Oversee daily contracted services and ensure work is completed to the required standards.
• Communicate with clients, supervisors, contractors, and frontline staff regarding operational needs.
• Monitor service quality through regular inspections and audits.
• Track KPIs, performance, deficiencies, and corrective actions.
• Follow up on client concerns and ensure issues are resolved.
• Prepare routine operational and performance reports.
• Coordinate staffing, scheduling, training, and daily operational requirements.
• Support supervisors and frontline staff with direction and follow-up.
• Monitor compliance with health and safety requirements.
• Identify hazards, service deficiencies, and operational concerns.

Coordinate corrective actions and follow up to ensure completion.

• Support employee training, coaching, and performance management.
• Maintain records related to inspections, audits, incidents, training, equipment and service delivery.
• Participate in client meetings and provide updates on operational performance.
• Support continuous improvement and identify ways to improve service quality and efficiency.

Core Areas of Expertise

• Janitorial Operations
• Maintenance
• Client Relations
• Inspections
• Health & Safety
• Staff Scheduling
• Corrective ActionReporting