Site Administrator with Leasing

Greenwin; Toronto; On-site; CAD 52,000 - 64,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Greenwin Corp in Toronto, Ontario is seeking a Site Administrator to provide administrative support to the site team and ensure smooth daily operations of the property. You will coordinate resident communications, assist with administration, manage property documentation, and deliver high‑quality customer service to residents.

Responsibilities include maintaining rent collection database, scheduling and coordinating work orders with vendors, assisting with inspections, and supporting leasing

Qualifications

• Diploma in Business Administration or related field.
• 2–5 years in property management or administrative role.
• Strong organizational skills and attention to detail with the ability to manage multiple tasks and deadlines.

Responsibilities

• Serve as the first point of contact for residents, addressing inquiries, resolving issues, and providing professional and courteous customer service.
• Maintain and update an accurate database for rent collection.
• Coordinate and manage work orders for maintenance and repairs, ensuring timely documentation, assignment, and follow-up.
• Schedule and liaise with contractors for maintenance, repairs, and other services, ensuring timely completion and proper documentation.
• Assist with property inspections, routine and move-in/move-out, and communicate actions to management.

Skills

Customer service

Organizational skills

Communication skills

Attention to detail

Problem-solving

Teamwork

Education

Diploma in Business Administration

Tools

Property Management Software

Microsoft Office

Scheduling software

Job description

Summary: The Site Administrator is responsible for providing administrative support to the site team and ensuring the efficient daily operations of the property. This role involves coordinating resident communications, assisting with administration, managing property-related documentation, and ensuring a high level of customer service for residents. The Site Administrator will support the Property Manager (PM) in maintaining smooth operations and enhancing resident satisfaction.

Salary: $57,800 per year plus reimbursement for business-related mileage

What you'll get to do:

Resident Relations:

• Serve as the first point of contact for residents, addressing inquiries, resolving issues, and providing professional and courteous customer service. Handle resident complaints or requests and elevate to PM when necessary.

Rent Collection Database:

• Maintain and update an accurate database for rent collection, ensuring all records are up to date and payment issues are addressed.

Work Order Management:

• Coordinate and manage work orders for maintenance and repairs, ensuring that all requests are documented, assigned, and followed up on in a timely manner. Ensure proper communication between residents, site team, and vendors.

Contractor Scheduling:

• Schedule and liaise with contractors for maintenance, repairs, and other necessary services. Ensure work is completed in a timely and satisfactory manner, and all relevant documentation is processed.

Property Inspections:

• Assist with property inspections, both routine and move-in/move-out. Document findings and communicate any necessary actions to management and site team.
• Customer Engagement & Leasing:
  • Conduct tours of the community, showcasing apartment homes, amenities, and local benefits.
  • Effectively present property features to meet prospective residents’ needs and close leases.
  • Schedule and follow up on appointments, inquiries, and applications with a sense of urgency.

Application & Administrative Support:

• Assist applicants throughout the leasing process, including gathering necessary documents, initiating background checks, and preparing lease agreements.
• Accurately enter and maintain prospect and resident data in the property management system.
• Ensure timely processing of leasing paperwork and compliance with company policies and housing regulations.

Customer Service:

• Strive to maintain a high level of customer satisfaction, working closely with residents and Operations to ensure the needs of residents are met and fostering a sense of community.

Team Communication:

• Provide regular updates to the PM on the status of operations, resident issues, and maintenance requests. Ensure clear communication with residents, contractors, and other stakeholders.

Other Duties:

• Assist with other operational tasks and projects as assigned, including special administrative or organizational initiatives.

Who you are:

• Diploma in Business Administration or related field
• 2-5 years in property management or administrative role
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Excellent written and verbal communication skills with a customer-focused approach.
• Proficiency in property management software and Microsoft Office.
• Strong problem- solving skills and ability to handle resident concerns with professionalism and efficiency.
• Ability to work independently, as well as part of a team, with a strong focus on achieving team goals.
• Valid driver’s license and reliable transportation required

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting [e-mail]. This position reflects a current vacancy within our organization. Our hiring process includes the use of AI-powered tools to help review applications and improve efficiency. These tools support our team but do not make final employment decisions. Human oversight is part of our hiring process, and all final employment decisions are made by our hiring team.