Site Administrator

Covenant Living; Red Deer; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Site Administrator to lead operations and ensure high-quality resident care. This role is pivotal in embodying the organization's mission of compassionate service, focusing on the well-being of residents. You will oversee all aspects of care, manage budgets, and foster a collaborative environment among staff and volunteers. If you are a passionate leader with a commitment to enhancing the lives of others, this is an exciting opportunity to make a meaningful impact in a supportive community. Join a team that values integrity, respect, and social justice as you contribute to a transformative care experience.

Qualifications

• 3-5 years experience in a continuing care setting required.
• Strong interpersonal and leadership skills essential for the role.

Responsibilities

• Oversee operations and resident care at the site level.
• Ensure compliance with standards and manage the operational budget.

Skills

Interpersonal Skills

Professional Judgment

Mentoring

Leadership

Education

Degree in Health Care or Related Field

Job description

Posted Thursday, March 6, 2025 at 9:00 AM | Expires Friday, March 21, 2025 at 7:59 AM

About the Organization:

Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Care and Covenant Living is to “continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person – body, mind and soul.”

In fulfillment of this mission, Covenant Care and Covenant Living actively participate in advancing the Covenant Strategic Plan that aspires to:

• Serve – we will strengthen our mission and live our values to meet the needs of those we serve through excellence in care, an engaged team, and wise use of our resources;
• Transform and Grow – We will transform the health system and grow through integration, innovation, and shared learnings to respond to the strengths and needs of our communities, especially those most vulnerable;
• And Contribute – we will leverage our legacy to maximize the strategic contribution of Catholic health care.

Covenant Care is an organization that takes its mission to the heart of everything it does.

We believe that this is what makes our organization stand out in our approach. Our Employees are the key to how our residents feel about their home… you have the ability to be a part of influencing the lives of all those that reside in our environments and create a caring and compassionate environment.

Position Summary:

Covenant Care welcomes all who share a call to serve those most in need.

We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person–body, mind and soul. The position of Site Administrator will commit to incorporate our mission, vision, and our values, which are Compassion, Respect, Collaboration, Social Justice, Integrity and Stewardship, and uphold our ethical traditions as foundational aspects in all actions and decision-making.

Reporting to the Senior Director of Operations, the Site Administrator is responsible for overseeing operations and for all aspects of resident care, safety and quality of life experience at the site. This will include leading and supporting the care and hospitality (as appropriate for site) team(s) to consistently deliver high quality, resident centered care, ensuring that care is compliant with all governing standards and regulations, managing the site operational budget within funded activity, ensuring that contracted service providers are fulfilling their obligations and ensuring that operational objectives and plans are effectively implemented.

Primary Role and Responsibility:

As a leader, you are accountable and responsible for the following:

• Model the organization’s mission, vision, and values, consistently representing Covenant professionally and positively.
• Collaborate effectively as a professional team player, supporting the achievement of Covenant’s mission, vision, and values.
• Engage and mobilize teams to fulfill Covenant’s mission, vision, values, and strategic objectives.

Demonstrates a participative and collaborative approach to management that embodies the mission, vision and values of the Covenant Family.

• Ensures staff, families and volunteers understand the vision and goals of the site and the organization's mission, vision and values.
• Sets attainable goals and provides regular, meaningful feedback that aligns with the operational plan.
• Creates the conditions that promote employee engagement by empowering staff to work to their full scope, focus on their strengths, overcome obstacles and take accountability.
• Ensures that all staff and volunteers receive proper orientation and regular feedback and are provided with opportunities for professional development and growth.
• Actively supports successful learning and sustained changes at the point-of-care level.
• Encourages transparent dialogue and the expression of ideas and opinions.
• Models collaboration, cooperation and teamwork that embraces diversity and inclusion.

Develops and implements work plans aligned with the goals and priorities defined by the Senior Director of Operations.

• Consistently reviews the clinical care and services provided, monitors key performance indicators (KPIs), identifies gaps and opportunities and makes care and service decisions aimed at improving performance.
• Maintains an ongoing dialogue with supervisor to provide feedback, share ideas, seek advice, report on progress and problems and make recommendations to resolve issues outside the scope of the position.
• Makes evidence-informed decisions in a manner consistent with organizational values to yield safe resident centered service.
• Evaluates and provides feedback on new initiatives to ensure resident needs will continue to be met or exceeded.
• Ensures that contracted service providers are fulfilling their obligations, e.g. hospitality service providers.

Consistently strives to meet or exceed all relevant quality and safety performance standards and expectations at the site level.

• Ensures site compliance with all legislation, contract agreements, policies and procedures and standards.
• Alerts the Senior Director of Operations to significant incidents, trends and risks that may have a significant impact and cannot be dealt with effectively at the site level.
• Monitors and investigates incident reports and manages resident and/or family complaints.
• Maintains an awareness of discipline specific and/or, evidence based practice standards and leverages that knowledge to improve quality and safety for the site.
• Seeks opportunities to take part in relevant research projects that could improve quality and service and be beneficial to residents and their families.

Highly interactive and collaborative with internal and external partners in order to provide excellence in care and service.

• Visible and available to family members and residents to promote ongoing communication and enhance capacity and effectiveness in advocating for residents to claim their voice.
• Establishes and maintains an effective resident and family council.
• Contributes and shares expertise with other programs and agencies throughout the zone and province.
• Represents Covenant Care in the community at every opportunity.
• Establishes, implements, and monitors goals and objectives in coordination with all other departments and services in the organization.
• Participates in contract negotiations as requested or when required.
• Manages investigation and disciplinary processes in partnership with Human Resources.
• Fosters and builds productive and positive working environments for volunteers to ensure an integrated approach to the delivery of care and services.

Exercises responsible stewardship and successfully manages the site operational budget within funded activity.

• Adheres to guidelines and delegated authority.
• Monitors expenditures and develops effective strategies to maintain the budget.
• Maintains a working knowledge of all contracts in place within the programs and applies these in accordance with Covenant Care principles.
• Identifies internal reallocation opportunities and realigns resources within funding parameters without affecting quality of care and the health and safety of staff.
• Provides analysis of past fiscal performance for use in annual budget preparation.
• Reports on budget variances and takes action to mitigate future variances.
• Prioritizes any budget and site equipment needs and contributes to the preparation of the annual budget.
• Demonstrates accountability in utilizing department materials and resources.

Qualifications:

Formal Education

• A degree in health care or a related field is required.

Experience

• Must have a three to five years directly related experience in a continuing care setting and the proven ability to effectively oversee all operations and services at the site level.

Specialized Knowledge & Skills

• Must have well developed interpersonal skills and the proven ability to use excellent professional judgment and function in the role of mentor, leaders and role model to staff. Equivalencies will be considered.

PLEASE NOTE:

Covenant Care offers a very competitive compensation and benefits package.

All employees new to Covenant Care must provide a criminal record check not older than 6 months ahead of your commencement date. Criminal Record Check/Vulnerable Person Screening processing is taking much longer than typical (3 to 4 weeks) and that commencing the process in advance is advisable. Not having your CRC will delay your ability to commence employment. Covenant Care is committed to an inclusive work environment and encourages all qualified individuals to apply. We thank you in advance for applying with Covenant Care.

Only those candidates selected for an interview will be contacted.