Property Administrator, Site

Hazelview Properties; Calgary; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Building Admin to enhance the resident experience in their apartment complexes. This role is pivotal, ensuring high-quality customer service and efficient administration. You will be the go-to person for residents, addressing their needs and inquiries while also managing daily operations and administrative tasks. Join a company that values integrity, ambition, and community, and be part of a team that is committed to creating value for people and places. If you thrive in a dynamic environment and are passionate about customer service, this opportunity is perfect for you.

Benefits

Competitive annual base salary

Paid vacation & additional paid time off

Health & Dental Benefits Package

Access to employee assistance programs

Employee recognition program

Learning and growth opportunities

Qualifications

• 3+ years in customer service or related roles.
• High School completion is mandatory.

Responsibilities

• Provide superior service and support to residents.
• Oversee office administration and coordinate daily operations.
• Assist in training on-site team members.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

Time Management

Integrity and Discretion

Ability to Work Independently

Diversity and Inclusion Advocacy

Education

High School Diploma or GED

Job description

Are you a thriving and aspiring Administrative Professional? Then we have the best opportunity for you! We are looking for a customer service and administrative professional to become a Building Admin. This role works closely with the site Team to support success of our apartment complexes and Hazelview overall.

WHAT YOU NEED TO BE SUCCESSFUL

Education & Experience:

• Completion of High School or general education degree (GED)
• 3+ years of related experience in a customer service or related role
• Exposure to multi-residential or other related industry asset class would be considered an asset
• Knowledge of current laws, legislation and rights concerning residents would be an asset

Qualifications:

• A commitment to "Best in Class" Customer Service
• A professional demeanor with strong communication skills
• A demonstrated high degree of integrity, discretion and confidentiality
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment
• Ability to remain calm and focused in high pressure situations
• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
• Excellent problem-solving capabilities
• Actively championing diversity and inclusion

WHAT WILL YOU DO?

The Property Administrator is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Hazelview Properties is the preferred landlord of choice.

Key Responsibilities:

Customer Service:

• Ensure that a superior level of co-operation, service and support is provided to residents
• Promptly respond to resident issues and service requests
• Be available to residents for general inquiries about living in their suite, building and community

Administration:

• Oversee and coordinate all office administration, including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
• Provide information to residents and ensures all resident concerns are acted upon in a timely manner
• Draft collection notices, and monitor petty cash expenditures
• Ensure terms of the lease agreements are met and administer damages/security deposits and charges
• Provide Building Managers with lists of leases coming up for renewal
• Assist the Regional Manager on any pending projects and assignments
• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
• Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
• Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back-up materials
• Processing all Capital Quotes, prepares Purchase Orders and includes in tracking sheet
• Any special projects as they arise

Operations:

• Responsible for day-to-day operations of the building (general maintenance and cleaning)
• Receives and schedules service requests
• Responsible for “move-in, move-out” procedures
• Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
• All other duties within the scope of the job, as requested by management.

Accounting:

• Assist and oversee Payscan process
• Review all rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry
• Facilitate review of rent rolls and aged accounts receivables as required by head office
• Processing of all correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)

WHAT WE OFFER YOU

A Total Rewards package (including but not limited to):

• Competitive annual base salary
• Paid vacation & additional paid time off
• Health & Dental Benefits Package
• Access to employee assistance programs and mental health resources
• Employee recognition program
• Learning and growth opportunities

ABOUT THE COMPANY

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities, and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

Vision: “We create value for people and places”.

Our Core Values:

• Trust
• Ambition
• Ownership Mindset
• Having Fun

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.