Shuttle & Bell Attendant

Canadian Rocky Mountain Resorts; Canmore; On-site; CAD 23,000 - 32,000; Full time

Job summary

BaseCamp Resorts in Canmore is seeking a Shuttle & Bell Attendant to ensure a seamless guest arrival and departure experience. You will greet guests, assist with directions and luggage, and help maintain the lobby, entry and exterior spaces to hotel standards.

The role covers guest transportation, front desk support, and parking lot monitoring with daytime, evening and weekend shifts. Wage is $20 per hour, and BaseCamp Resorts is an equal opportunity employer.

Qualifications

• Wage is $20 per hour.
• Shifts include days, evenings & weekends.
• Must safely operate company vehicles.
• Guest transportation and luggage handling.

Responsibilities

• Safely operate company vehicles to transport guests, staff and supplies.
• Escort guests and assist with luggage during arrivals and departures.
• Maintain cleanliness and presentation of lobby, entry and exterior spaces.
• Provide knowledgeable recommendations regarding local attractions and dining.
• Support front desk tasks as needed.

Job description

About Everwild Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Position Overview The Shuttle & Bell Attendant contributes to a seamless guest arrival and departure experience while maintaining cleanliness and presentation of the main entry, parking & lobby areas. This includes guest shuttles, welcoming guests, assisting guests with directions, assisting with luggage, assisting with recommendations, room deliveries, and the general upkeep and presentation of all our lobby, front entry, and outside spaces and supporting guest service operations as needed.

Shifts: Full-time/Permanent. Days, evenings & weekends.

Wage: $20 per hour

Key Responsibilities

Guest Transportation

• Safely operate company vehicles to transport guests, staff, and supplies as assigned.
• Conduct pre- and post-shift vehicle inspections (fuel, cleanliness, tire pressure, etc.).
• Shuttle guests within Canmore and between BaseCamp properties
• Ensure shuttle pick-up and departure areas remain organized, welcoming, and free of hazards
• Keep all company vehicles clean, fueled, and ready for use at all times.
• Maintain awareness of daily arrivals, departures, events, and transportation needs to proactively support operations
• Schedule and report required vehicle maintenance or cleaning to the Rooms Division Manager.

Guest Service & Communication

• Act as hotel ambassador, greeting and welcoming all guests
• Create memorable first and last impressions for all guests
• Assist guests with luggage handling during arrivals and departures
• Anticipate guest needs and provide proactive assistance whenever possible
• Provide clear, courteous communication with guests and colleagues.
• Support the front desk team with additional guest service tasks when needed. Tasks include but are not limited to room deliveries, supply pickups, restocking wood, – cleaning and upkeep.
• Maintain cleanliness and organisation of the Lobby and Front Entry of hotel and outdoor spaces
• Provide knowledgeable recommendations and assistance regarding local attractions, dining, activities, and transportation options
• Maintain a positive and professional demeanor at all times while representing the property.
• Assist with other requests or tasks as needed

Parking Lot Monitoring & Control

• Oversee the use of parking areas to ensure proper organization and compliance with hotel policies.
• Monitor for unauthorized vehicles and report incidents immediately to management.
• Monitor parking capacity and communicate availability concerns to leadership proactively
• Assist with seasonal operational tasks including snow removal, salting, sweeping, and exterior upkeep

Safety & Compliance

• Adhere to all driving laws, company safety standards, and guest privacy protocols.
• Ensure all vehicle operations comply with insurance and licensing requirements.
• Follow all emergency and incident reporting procedures.
• Support overall hotel presentation by identifying and addressing cleanliness or maintenance concerns in guest-facing areas
• Immediately report any guest concerns, safety issues, or incidents to the supervisor.

Basecamp Resorts and Everwild are an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [e-mail] to discuss your needs confidentially.