Spa Concierge

Canadian Rocky Mountain Resorts; Canmore; On-site; CAD 23,000 - 32,000; Full time

Job summary

Everwild Nordic Spa and Hotel in Canmore is seeking a Spa Concierge to ensure a warm, welcoming first impression for guests and manage front desk duties. This full-time/permanent role covers days, evenings and weekends with a wage of CAD 20 per hour.

You will greet guests, handle check-ins, provide information on treatments and packages, and collaborate with spa therapists and managers to maintain smooth operations and high guest satisfaction.

Qualifications

• Front desk experience or reception work preferred.
• Strong communication and guest-relations skills.
• Ability to handle payments and maintain accurate records.

Responsibilities

• Greet guests in a friendly and professional manner as they arrive at the spa.
• Check guests in/out, handle payments and required documentation.
• Provide information on treatments, packages, promotions, and policies.
• Collect and report guest feedback to improve service quality.
• Schedule, confirm and modify appointments for spa services.
• Coordinate with spa therapists and managers to ensure smooth operations.

Skills

Guest service

Reception

Billing & payments

Appointment scheduling

Job description

About Everwild

Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Position Overview

Under the supervision of the Assistant Spa Manager and Spa Supervisor, the Spa Concierge plays a crucial role in in creating a positive first impression and ensuring that all guests have a warm, welcoming, and memorable experience from the moment they arrive.

Shifts: Full-time/Permanent. Days, evenings & weekends.

Wage: $20 per hour

Key Responsibilities

Guest Experience & Reception

• Greet guests in a friendly and professional manner as they arrive at the spa. Ensure guests feel welcomed, valued, and comfortable.
• Address guest inquiries and concerns about services, products, and amenities. Provide information on treatments, spa packages, promotions, and policies.
• Efficiently check guests in and out of the spa, handling payments, billing, and any required documentation.
• Collect and report guest feedback, both positive and negative, to improve service quality and guest satisfaction.

Operational Efficiency

• Schedule, confirm, and modify appointments for spa services, ensuring accurate and timely bookings.
• Work closely with spa therapists, managers, and other team members to ensure smooth operations and high-quality guest service.
• Ensure the front desk area is clean, organized, and well-stocked with promotional materials, brochures, and necessary spa items.

Sales & Marketing

• Promote and sell spa products and services, recommending packages and upgrades to enhance the guest experience.

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment.

If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [e-mail] to discuss your needs confidentially.