Spa Wellness Guide

Canadian Rocky Mountain Resorts; Canmore; On-site; CAD 52,000 - 65,000; Full time

Job summary

Basecamp Resorts in Canmore is seeking a Wellness Guide to enhance our Nordic spa and hotel guest experience. You will lead sauna rituals, guide guests through rituals, and promote relaxation.

The role is full-time and permanent with day, evening, and weekend shifts. Training in ritual techniques, aromatherapy, and exceptional customer service is provided.

Responsibilities

• Lead wellness rituals in the sauna, blending elements of infusions, towel waving techniques, and music in an intuitive and guest-focused manner.
• Create a welcoming and safe atmosphere for guests before, during and after the wellness rituals.
• Offer wellness rituals throughout the spa that enhance and deepen the guest experience.
• Answer questions and concerns with exceptional care and customer service.
• Continue to develop skills and deepen knowledge of rituals, aromatherapy, towel waving and immersive wellness experiences.
• Assist team members before, during and after rituals in set-up, guest management and clean up.
• Be a source of knowledge and exceptional service as guests move through their guided or self-guided experiences.
• Monitor spa’s facilities to ensure proper use of the spaces by guests, educate guests in a warm and informative manner.
• Work closely with spa attendants, spa welcome agents, managers, and other team members to ensure high-quality guest service.
• Maintain a clean and welcoming environment in the sauna and ritual spaces before, during and after the rituals.
• Support Spa Attendants in the cleanliness and organization of spa areas to ensure guests feel comfortable and cared for.
• Promote and sell spa products and services, recommending packages and upgrades to enhance the guest experience.

Job description

About Everwild

Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Position Overview

The Wellness Guide promotes and enhances the wellness experience by guiding guests through wellness rituals in heated and non-heated spaces. They will lead guests through wellness experiences in and out of the sauna with a focus on sauna experiences that may include essential oil and herbal infusions, towel waving techniques to distribute heat and aromas, salt scrubs, and working with music and performative elements to create a memorable experience.

Shifts: Full-time/Permanent. Days, evenings & weekends.

Wage: $25 per hour

Key Responsibilities

Rituals

• Lead wellness rituals in the sauna, blending elements of infusions, towel waving techniques, and music in an intuitive and guest-focused manner.
• Create a welcoming and safe atmosphere for guests before, during and after the wellness rituals.
• Offer wellness rituals throughout the spa that enhance and deepen the guest experience.
• Answer questions and concerns with exceptional care and customer service.
• Continue to develop skills and deepen knowledge of rituals, aromatherapy, towel waving and immersive wellness experiences.
• Assist team members before, during and after rituals in set-up, guest management and clean up.

Guest Experience and Education

• Be a source of knowledge and exceptional service as guests move through their guided or self-guided experiences.
• Monitor spa’s facilities to ensure proper use of the spaces by guests, educate guests in a warm and informative manner.
• Work closely with spa attendants, spa welcome agents, managers, and other team members to ensure high-quality guest service.

Facility Cleanliness

• Maintain a clean and welcoming environment in the sauna and ritual spaces before, during and after the rituals.
• Support Spa Attendants in the cleanliness and organization of spa areas to ensure guests feel comfortable and cared for.

Sales & Marketing

• Promote and sell spa products and services, recommending packages and upgrades to enhance the guest experience.

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [e-mail] to discuss your needs confidentially.