Show Home Ambassador: Customer Experience Lead

Baywest Homes LP; Calgary; Sur place; CAD 36 000 - 48 000; Plein temps

Résumé du poste

Baywest Homes LP is seeking a Show Home Ambassador to welcome visitors, showcase homes, and provide helpful information that supports a positive homebuying journey. The role emphasizes customer experiences, product knowledge, and clear communication to guide prospects through selections and the sales process.

The position requires strong organizational skills, the ability to juggle multiple priorities, and comfort with digital tools.

Qualifications

• Previous customer service experience in residential development or new home sales preferred.
• Strong organizational skills with the ability to manage multiple priorities and maintain high attention to detail.
• Excellent interpersonal, written, and verbal communication skills.
• Proficient with computers and comfortable learning new software; experience with Buildtopía is an asset.

Responsabilités

• Greet, qualify, and register sales centre guests while providing accurate information on homes, community details, pricing, and product offerings.
• Actively prospect, nurture, and follow up with leads; maintain CRM accuracy and drive return traffic.
• Build strong relationships with potential purchasers, guide them through selections, and support the full sales process to achieve monthly/annual targets.
• Monitor and report on traffic, prospects, sales activity, lot holds, and cancellations; ensure all Purchase Agreements and documentation are complete and accurate.
• Maintain in-depth knowledge of home models and competitive offerings; proactively generate new lead-generation opportunities.
• Provide ongoing purchaser communication, including construction and community updates, while consistently exceeding customer satisfaction standards.
• Uphold the presentation, security, and maintenance standards of sales centres, show homes, and spec homes; coordinate supplies, signage, cleaning, and deficiency reporting.

Connaissances

Customer service

Communication

Organizational skills

Outils

Buildtopía

Description du poste

Baywest Homes LP is seeking a Show Home Ambassador to welcome visitors, showcase homes, and provide helpful information that supports a positive homebuying journey. The role emphasizes customer experiences, product knowledge, and clear communication to guide prospects through selections and the sales process.

The position requires strong organizational skills, the ability to juggle multiple priorities, and comfort with digital tools.