Shop Controller

Richwil Truck Centre; Town of Woodstock; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Paid training opportunities

Holiday/training bonuses

Boot allowance

Paid vacation/personal days

Group health benefit plan

RRSP benefit plan

Job summary

Richwil Truck Centre Ltd. in Woodstock, NB is seeking a Shop Controller to support the Service Manager in daily operations and strategic planning for the service department.

You will assist in supervising the service team, engage with customers to address service needs, provide technical support to technicians, and uphold safety standards in a fast-paced shop environment.

Qualifications

• Excellent communication and organizational abilities.
• Proficient with computers and Microsoft Office.
• Commitment to customer satisfaction and service excellence.
• CDK/ADP software knowledge is a plus.

Responsibilities

• Assist the Service Manager by supporting the shop foreman in daily operations and policy implementation.
• Supervise and mentor the service team to improve performance and skills.
• Engage with customers to understand service needs and address inquiries and issues promptly.
• Provide technical support to technicians to ensure accurate diagnostics and efficient repairs.
• Enforce safety regulations and company policies to maintain a safe workplace.

Skills

Excellent communication skills

Good organizational skills

Good computer skills

Dedicated to customer satisfaction

Knowledge of Microsoft Office

Experience supervising a team

Experience in service department

CDK/ADP software knowledge

A problem solver

Diesel/automotive technician awareness

Job description

Shop Controller

Department: Service
Reports To: Service Manager

Overview

Richwil Truck Centre Ltd. is currently seeking a responsible, highly-motivated individual to join our ever-growing service department in Woodstock, and fill the new Shop Controller position.

This position provides critical support to the service manager in overseeing the service department’s efficient operations.

About

Richwil Truck Centre Ltd. is a full-service International® Truck dealership, carrying a full line-up of new International trucks, used trucks and trailers by Fontaine and Deloupe, located in Woodstock and Fredericton, NB, and proudly providing parts and service to The Maritimes since 1985.

Key Responsibilities

• Assisting the Service Manager by supporting the shop foreman in daily operations and strategic planning, and developing/implementing operational policies and procedures to enhance efficiency and productivity
• Assist in managing, supervising and monitoring the service team’s performance by providing guidance, training, and mentorship to enhance their skills and knowledge
• Engaging with customers to better understand their concerns, service requirements, and expectations while assisting in resolving customer inquiries, complaints and issues in a timely manner to maintain customer satisfaction
• Provide technical support and expertise to technicians during complex repairs or troubleshooting by collaborating with technicians to ensure accurate diagnostics, efficient repairs, and effective utilization of technical resources
• Compliant with safety regulations and company policies to maintain a safe working environment for all employees. Promote adherence to safety protocols, equipment handling, and relevant industry standards within the service department

Qualifications

• Excellent communication skills
• Good organizational skills
• Good computer skills
• Dedicated to customer satisfaction
• Knowledge of Microsoft Office
• Experience as a diesel/automotive technician considered an asset
• Previous experience in managing or supervising a team is considered an asset
• Previous experience working in a service department is preferred
• CDK/ADP software knowledge is considered an asset
• A problem solver

Compensation

• Competitive industry salary, based on experience and qualifications
• Paid training opportunities
• Holiday/training bonuses
• Boot allowance
• Paid vacation/personal days
• Group health benefit plan
• RRSP benefit plan

We thank all those who respond. However, only those given further consideration will be notified