Shift Lead, Security - Casino Security

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 32,000 - 46,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Shift Lead Security to oversee casino security operations during an assigned shift, combining the leadership duties of a Security Supervisor with the frontline duties of a Security Officer. You will ensure safety for guests, team members, assets and property while enforcing gaming regulations.

The role requires a post-secondary diploma in Law and Security, valid AGCO registration and Smart Serve, CPR/First Aid, and 1+ year of security or gaming

Qualifications

• Post-secondary diploma in Law and Security or related field.
• Proficiency with standard computer applications and security systems.
• Valid First Aid and CPR certification, plus Non-Violent Intervention.
• Ability to obtain AGCO registration and Smart Serve license.
• Experience in security or gaming-related roles preferred.

Responsibilities

• Oversee casino security operations on assigned shift.
• Lead security team and mentor members for superior guest service.
• Respond to emergencies and disturbances and coordinate incident reports.
• Ensure compliance with AGCO regulations and company policies.
• Maintain a strong security presence on the gaming floor.

Skills

Leadership

Security operations

Incident response

Communication

Customer service

First aid/CPR

Education

Post-secondary diploma in Law and Security

Tools

Surveillance systems

AGCO compliance software

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Is this a current vacancy?: Yes, this is an existing open position.

Compensation: CAD $ 28.36/Hr.

License Requirements: AGCO License, Smart Serve Certificate

Overview

The Shift Lead Security is responsible for overseeing casino security operations during an assigned shift while actively performing frontline security duties. This dual-role position combines the leadership responsibilities of a Security Supervisor with the operational responsibilities of a Security Officer, ensuring the safety and security of guests, employees, assets, and property while maintaining compliance with gaming regulations, company policies, and applicable legislation.

The Shift Lead Security acts as the primary point of contact for security-related incidents during their shift, providing guidance and direction to security team members while responding to emergencies, disturbances, and customer service situations.

Responsibilities

Duties as a Security Supervisor:

• The manager is accountable to his or her staff, assisting with hiring, training, evaluations, recognition and development.
• Responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees.
• Provides first aid and medical attention as required.
• Presents a strong presence on the gaming floor.
• Delivers exceptional customer service and ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

Duties As a Security Officer

• Exhibit conduct in accordance with all Alcohol Gaming Commission Ontario (AGCO) Regulations.
• Ensures that proper security is provided for all transfers of monies within the casino.
• Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
• Assist in the coordination and resolution of emergency situations.
• Assist in maintaining proper key control.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to managers of any observation of illegal acts or internal ethics violations.
• Performs all other related and compatible duties as assigned.
• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Other duties as assigned.
• Lives the Brand.

Qualifications/Education And/Or Expierence Requirements

• Minimum of a post‑secondary diploma in Law and Security or a related field
• Proficiency in standard computer applications and systems relevant to security operations
• Valid First Aid and CPR certification, along with Non-Violent Intervention certification
• Possession of a valid Class G driver’s license with a clean driving record preferred
• Ability to obtain and maintain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario (AGCO)
• The ability to obtain a Smart Serve License
• A secondary school diploma, with preference to graduates with a post‑secondary education in Law and Security.
• A minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit).
• Knowledge of computer applications.
• Casino Surveillance or related surveillance experience an asset
• Must obtain and maintain all licenses / certifications per Federal, Provincial, and Gaming Commission.
• Prior experience opening new properties/outlets preferred.
• Must be Nineteen (19) years of age.
• Must be able to work on holidays and weekends, as well as flexible shifts.

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
• Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.