Surveillance Operator - Surveillance

Hard Rock International; Ottawa; On-site; CAD 26,000 - 34,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Part-Time Surveillance Associate to provide routine surveillance of the gaming floor, identify potential issues, and support other departments in protecting company assets.

You will work under AGCO regulations, maintain constant awareness of gaming operations, document findings in reports, and uphold the Hard Rock brand while delivering trustworthy service.

Qualifications

• A secondary school diploma, with preference to graduates with a Post-Secondary education in Law and Security.
• A minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit).
• Knowledge of computer applications.
• Casino Surveillance or related surveillance experience an asset
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Responsibilities

• Responsible for providing routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets.
• Able to pay attention to detail and sound observational skills are critical as you are conducting reviews, writing and completing reports and logs that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Works under Alcohol and Gaming Commission of Ontario (AGCO) regulations and comply with all applicable laws, policies and procedures.
• Maintains an awareness of the gaming operation at all times.
• Other duties as assigned.
• Lives the Brand.

Skills

Analytical skills

Observational skills

Interpersonal skills

Communication skills

Organizational skills

Education

Secondary school diploma

Post-secondary education in Law and Security

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Company

Hard Rock Ottawa Hotel & Casino

Location

Ottawa, Ontario

Job Type

Part Time Permanent

Current Vacancy

Yes, this is an existing open position.

Compensation

CAD $22/Hr

Responsibilities

• Responsible for providing routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets.
• Able to pay attention to detail and sound observational skills are critical as you are conducting reviews, writing and completing reports and logs that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Works under Alcohol and Gaming Commission of Ontario (AGCO) regulations and comply with all applicable laws, policies and procedures.
• Maintains an awareness of the gaming operation at all times.
• Other duties as assigned.
• Lives the Brand.

Experience, Education, and Certifications

• A secondary school diploma, with preference to graduates with a Post-Secondary education in Law and Security.
• A minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit).
• Knowledge of computer applications.
• Casino Surveillance or related surveillance experience an asset
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Skills

• Analytical, observational, organizational, interpersonal and communication skills.

Physical Demands

Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to work in small spaces Ability to watch computer screens for extended periods of time. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise..

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Equal Opportunity Employer

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process. Thank you for choosing us as your employer of choice!

Company Background

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!