Assistant Manager, Beverage

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 45,000 - 59,000; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking an Assistant Manager, Casino Beverage to oversee beverage services in a busy casino environment, ensuring exceptional guest experiences and regulatory compliance. You will manage beverage staff, control inventory and contribute to budget considerations.

The role emphasizes leadership, staff training, and collaboration with F&B, Marketing and operations to optimize service and profitability in a dynamic gaming venue.

Qualifications

• Leadership and team supervision experience is required.
• Ability to manage staff, support operational goals, and deliver excellent customer service.
• Combination of education and practical experience that demonstrates readiness for a management-level role.

Responsibilities

• Hires, motivates, evaluates and supervises front-of-the-house staff to ensure objectives are met.
• Provides training for all outlet personnel to maintain guest service standards.
• Maintains department standards, budgeting and staffing for efficient operation of outlets.
• Monitors guest satisfaction, volume and costs to implement changes for improved service and finances.
• Coordinates with Marketing and Player Development for events and group functions.

Skills

Leadership

Team supervision

Customer service

Staff management

Education

High school diploma or equivalent + 6 years restaurant service incl. 2 in supervisory

Bachelor’s degree in Restaurant/Beverage Management or related field + 3 years service incl. 1 in supervisory

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Full Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 44622- 59094/Yr.

License Requirements: Smart Serve Certificate, AGCO License ( Alcohol Gaming Commission Ontario)

Overview

The Assistant Manager, Casino Beverage is responsible for supporting the overall operation of beverage services within a casino environment. This role ensures exceptional guest experiences, efficient service delivery, compliance with liquor regulations, and effective management of beverage staff and inventory.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives.
• Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.
• Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlets.
• Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Hard Rock continues to offer superior product and service.
• Works with the Director - F&B to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.
• Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return. Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
• Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
• Investigates and resolves guest complaints in order to maintain positive guest relations.
• Works in coordination with culinary department to provide and maintain optimum dining experience.
• Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events.
• Assists with operations in all Food & Beverage outlets.
• Performs other duties as assigned and adheres to standards and regulations.

Qualifications, Education, Expierence

• High school diploma or equivalent plus 6 years of restaurant service experience, including at least 2 years in a supervisory role; OR
• Bachelor's degree in Restaurant/Beverage Management, Business Administration, or a related field plus 3 years of restaurant service experience, including at least 1 year in a supervisory role.
• Strong background in restaurant and beverage operations.
• Proven leadership and team supervision experience.
• Ability to manage staff, support operational goals, and deliver excellent customer service.
• Combination of education and practical experience that demonstrates readiness for a management-level role.

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
• Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.