Security Officer - Casino Security

Hard-Rock-Hotel-; Ottawa; On-site; CAD 28,000 - 30,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino in Ottawa, Ontario is seeking a part-time permanent Security Officer to safeguard guests, staff and property. You will monitor casino operations, patrol areas, respond to incidents, and enforce gaming regulations with a strong emphasis on customer service.

The ideal candidate holds a post-secondary diploma in Law and Security, a valid First Aid/CPR certificate, and is capable of obtaining AGCO Category 2 Gaming Assistant registration.

Qualifications

• Post-secondary diploma in Law and Security preferred.
• Working knowledge of computer application packages.
• First Aid/CPR certificate.
• Ability to obtain AGCO Category 2 Gaming Assistant registration.

Responsibilities

• Maintain a safe, secure environment for guests, employees and property.
• Monitor casino operations and patrol gaming and public areas.
• Respond to incidents and emergencies and enforce policies.
• Prepare detailed incident reports in a clear and precise manner.
• Assist in coordinating emergency responses and maintaining keys.
• Support loss prevention and provide excellent guest service.

Skills

Observation skills

Professionalism

Good judgment

Customer service

Education

Post-secondary diploma in Law and Security

Tools

Computer applications

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:Company: Hard Rock Ottawa Hotel & CasinoLocation: Ottawa, OntarioJob Type: Part Time PermanentIs this a current vacancy? Yes, this is an existing open position.Compensation: CAD $ 21.06/ Hr.License Requirement: Smart Serve Certificate and AGCO License (Alcohol Gaming Commission Ontario)OVERVIEW:The Casino Security Officer is responsible for maintaining a safe, secure, and welcoming environment for guests, employees, and property. This role monitors casino operations, patrols gaming and public areas, responds to incidents and emergencies, and enforces company policies, gaming regulations, and safety procedures. The Security Officer plays a key role in loss prevention, conflict resolution, and customer service while ensuring the integrity of casino operations. The ideal candidate demonstrates strong observation skills, professionalism, sound judgment, and the ability to remain calm in high-pressure situations.RESPONSIBILITIES:Exhibit conduct in accordance with all Alcohol Gaming Commission Ontario (AGCO)Ensures that proper security is provided for all transfers of monies within theAssist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them ifPrepare detailed incident reports in a clear and precisePatrol the casino areas to establish a security presence and report all unusual situations and/or suspiciousAssist in the coordination and resolution of emergencyAssist in maintaining proper keyDemonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion andEnsure prompt and discreet notification to managers of any observation of illegal acts or internal ethicsPerforms all other related and compatible duties asCreates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guestOther duties asLives the BrandQUALIFICATIONS, EXPIERENCE, EDUCATION:A minimum of a post-secondary diploma in Law and Security preferredWorking knowledge of computer application packagesA current First Aid/CPR CertificateThe ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of OntarioPHYSICAL DEMANDS:Ability to stand and sit for extended periods of time.Ability to walk distances.The employee must frequently lift/push/pull and/or move up to 50 pounds.WORKING CONDITIONS:Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.CLOSING:Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.We thank all candidates for their interest, however, only those being considered for an interview will be contacted.