Shift Lead, Security - Casino Security

Seminole Hard Rock; Ottawa; On-site; CAD 79,901,000 - 88,166,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Shift Lead Security to oversee security operations on a scheduled shift and perform frontline duties. This role combines leadership responsibilities of a Security Supervisor with operational duties of a Security Officer to safeguard guests, staff, assets, and property while complying with gaming regulations.

The incumbent will act as the primary contact for security incidents, guiding team members, responding to emergencies, and ensuring exceptional

Qualifications

• Post-secondary diploma in Law and Security or related field.
• Proficiency in standard computer applications and systems relevant to security operations.
• Valid First Aid and CPR certification, along with Non-Violent Intervention certification.
• Possession of a valid Class G driver’s license with a clean driving record preferred.
• Ability to obtain and maintain registration as a Category 1 Gaming Assistant with the AGCO and a Smart Serve License.
• A minimum of one year of security or gaming-related experience.
• Knowledge of computer applications.
• Casino Surveillance experience is an asset.
• Must obtain and maintain all licenses/certifications as required.

Responsibilities

• Duties as a Security Supervisor: assist with hiring, training, evaluations, recognition and development; protect company assets; provide first aid; maintain a strong presence on the gaming floor; ensure compliance with AGCO regulations and laws; build guest relations and mentor staff.
• Duties as a Security Officer: uphold AGCO regulations; secure transfers of monies within the casino; assist patrons and provide directions; prepare detailed incident reports; patrol casino areas and respond to emergencies; maintain key control; support responsible gaming and alcohol service; model company values.

Skills

Leadership & supervision

Guest relations

Emergency response

Education

Post-secondary diploma in Law and Security

First Aid & CPR certification

Non-Violent Intervention certification

Smart Serve Certification

AGCO registration eligibility

Class G driver’s license

Age 19+

Tools

Computer applications

Job description

Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 28.36/Hr.

License Requirements: AGCO License, Smart Serve Certificate

OVERVIEW

The Shift Lead Security is responsible for overseeing casino security operations during an assigned shift while actively performing frontline security duties. This dual-role position combines the leadership responsibilities of a Security Supervisor with the operational responsibilities of a Security Officer, ensuring the safety and security of guests, employees, assets, and property while maintaining compliance with gaming regulations, company policies, and applicable legislation.

The Shift Lead Security acts as the primary point of contact for security-related incidents during their shift, providing guidance and direction to security team members while responding to emergencies, disturbances, and customer service situations.

RESPONSIBILITIES

• Duties as a Security S upervisor:
  • The manager is accountable to his or her staff, assisting with hiring, training, evaluations, recognition and development.
  • Responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees.
  • Provides first aid and medical attention as required.
  • Presents a strong presence on the gaming floor.
  • Delivers exceptiona l customer service and ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
  • Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Duties as a Security Officer:
  • Exhibit conduct in accordance with all Alcohol Gaming Commission Ontario (AGCO) Regulations.
  • Ensures that proper security is provided for all transfers of monies within the casino.
  • Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.
  • Prepare detailed incident reports in a clear and precise manner.
  • Patrol the casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
  • Assist in the coordination and resolution of emergency situations.
  • Assist in maintaining proper key control.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
  • Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Ensure prompt and discreet notification to managers of any observation of illegal acts or internal ethics violations.
  • Performs all other related and compatible duties as assigned.
  • Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Other duties as assigned.
  • Lives the Brand.

QUALIFICATIONS/EDUCATION AND/OR EXPERIENCE REQUIREMENTS

• Minimum of a post-secondary diploma in Law and Security or a related field
• Proficiency in standard computer applications and systems relevant to security operations
• Valid First Aid and CPR certification, along with Non-Violent Intervention certification
• Possession of a valid Class G driver's license with a clean driving record preferred
• Ability to obtain and maintain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario (AGCO)
• The ability to obtain a Smart Serve License
• A secondary school diploma, with preference to graduates with a post-secondary education in Law and Security.
• A minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit).
• Knowledge of computer applications.
• Casino Surveillance or related surveillance experience an asset
• Must obtain and maintain all licenses / certifications per Federal, Provincial , and Gaming Commission.
• Prior experience opening new properties/outlets preferred.
• Must be Nineteen ( 19 ) years of age.
• Must be able t