Shift Lead: Inspire Teams, Elevate Retail Experience

Workwear Outfitters; Delta; On-site; CAD 42,000 - 54,000; Full time

Job summary

Work Authority in Delta, BC is seeking a Shift Lead for a temporary six‑month contract. You will oversee store operations during assigned shifts, motivate the team, ensure excellent customer experiences, and drive sales while maintaining visual merchandising standards.

The role requires a flexible schedule, including evenings and weekends, and a hands‑on leader who can manage opening/closing duties and inventory support.

Qualifications

• Minimum 2 years customer service experience.
• Proficiency with POS systems and Microsoft Office.
• Strong interpersonal and communication skills.
• Excellent decision-making and problem-solving abilities.
• Strong organizational and time management skills.
• Ability to lift up to 50 lbs and stand for extended periods.
• Flexibility to work evenings, weekends, and weekdays.

Responsibilities

• Lead and guide the store team during assigned shifts.
• Assign tasks and ensure smooth operations.
• Provide exceptional customer service and act as a role model.
• Greet customers and provide prompt assistance.
• Drive sales and maintain visual merchandizing standards.
• Train associates on sales techniques and product knowledge.
• Oversee opening and closing procedures and store safety.

Skills

Customer service experience

Interpersonal communication

Decision making

Time management

Store leadership

Team motivation

Flexibility

Physical stamina

Tools

POS systems

Microsoft Office

Retail software

Job description

Work Authority in Delta, BC is seeking a Shift Lead for a temporary six‑month contract. You will oversee store operations during assigned shifts, motivate the team, ensure excellent customer experiences, and drive sales while maintaining visual merchandising standards.

The role requires a flexible schedule, including evenings and weekends, and a hands‑on leader who can manage opening/closing duties and inventory support.