Shift Lead: Drive Team Performance & Legendary Service

Starbucks; Vancouver; On-site; CAD 25,000 - 39,000; Full time

Job summary

Starbucks Shift Supervisor in Vancouver supports the store manager during scheduled shifts, leading partners and delivering the Starbucks Experience with legendary service, quality beverages and a clean store. You’ll model Starbucks guiding principles and help the team meet standards and store goals.

Join a company renowned as a great place to work, with opportunities to develop leadership skills and contribute to a welcoming Third Place environment for customers and partners alike.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Strong interpersonal and teamwork skills.
• Effective oral communication.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during high volume periods to keep store operations on standard.
• Anticipates customer and store needs and cues.
• Communicates information to manager to maintain the Third Place environment during each shift.
• Assists with partner training and coaching as needed.
• Provides feedback to the store manager on partner performance.
• Delivers legendary customer service and maintains a positive learning environment for partners on shift.
• Organizes opening and closing duties and follows cash handling procedures.

Skills

Direct the work

Learn quickly

Oral communication

Interpersonal skills

Team player

Job description

Starbucks Shift Supervisor in Vancouver supports the store manager during scheduled shifts, leading partners and delivering the Starbucks Experience with legendary service, quality beverages and a clean store. You’ll model Starbucks guiding principles and help the team meet standards and store goals.

Join a company renowned as a great place to work, with opportunities to develop leadership skills and contribute to a welcoming Third Place environment for customers and partners alike.