Shft Mgr, Surveillance-GCT

Great Canadian; Toronto; Hybrid; CAD 54,000 - 89,000; Full time

Job summary

Great Canadian is seeking a Surveillance Supervisor to oversee site-level operations on a rotating shift. You will provide leadership, implement new surveillance initiatives and ensure compliance with policies, safety standards and licensing requirements.

The role requires 5+ years in surveillance with supervisory experience, and the ability to maintain strong relationships across departments while delivering exceptional service.

Qualifications

• Minimum 5 years of surveillance and/or security experience.
• Minimum 2 years supervisory experience.
• Responsible Liquor Service Certification where required.
• Ability to exceed customer expectations through effective communication.

Responsibilities

• Provide leadership for surveillance operations on shift basis.
• Assist with surveillance strategy implementation and planning.
• Schedule and supervise staff; verify timesheets.
• Monitor and report on incidents, transactions and access control.
• Maintain logs and secure records for evidence.

Skills

Leadership

Surveillance experience

Communication

MS Office

Education

Criminology degree or equivalent

Gaming license eligibility

Tools

MS Office

Job description

Under the general direction of the Manager, Surveillance, this position is responsible for overseeing surveillance operations at the site level on a shift basis. Provides input on performance evaluations. Assists with the implementation all new surveillance operations initiatives. Ensures adherence to the Companys policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides leadership and direction to the surveillance operation at the site level on a shift basis; provides input for team member performance objectives and evaluations
• Assists with the implementation of surveillance operation strategic plans
• Schedules and supervises team members; verifies timesheets; assigns shift work assignments
• Monitors, documents and reports violations, large cash and cash equivalent transactions, excluded and self-excluded guests, and unauthorized access
• Maintains logs; updates records; stores records securely for evidence purposes
• Monitors, documents and reports on the condition of surveillance facilities and equipment; maintains a preventative maintenance schedule
• Dispatches security as required
• Reviews special investigation results or requests as directed; provides reporting
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• Post Secondary education in criminology or suitable combination of education and experience an asset
• Minimum 5 years of surveillance and/or security experience; minimum 2 years supervisory experience; gaming experience preferred
• Responsible Liquor Service Certification where required
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular office environment, non-traditional work hours may be required in certain circumstances, some travel may be required

Minimum Rate (CAD $) | Minimum Salary (CAD $)
54000
Job Rate (CAD $) | Midpoint Salary (CAD $)
71500
Maximum Rate (CAD $) | Maximum Salary (CAD $)
89000 Existing Vacancy: Yes

Job Info

• Job Identification 9056
• Locations 555 Rexdale Boulevard, Toronto, ON, M9W 5L2, CA
• Minimum Rate (CAD $) | Minimum Salary (CAD $) 54,000.00
• Job Rate (CAD $) | Midpoint Salary (CAD $) 71,500.00
• Maximum Rate (CAD $) | Maximum Salary (CAD $) 89,000.00