Specialist, Surveillance

Great Canadian Entertainment; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Inclusive work environment

Access to advanced surveillance tools

Job summary

Great Canadian Entertainment is seeking a Surveillance Specialist to safeguard casino assets and gaming integrity across Ontario. The role includes leading investigations, developing training tools, and liaising with the Ontario Provincial Police to promote consistent practices.

The candidate will support post-incident analyses, update surveillance policies, and drive continuous improvement across Ontario properties, ensuring compliance with AGCO rules and internal standards.

Qualifications

• University degree in Criminology or related field.
• Minimum five years of surveillance or investigations supervisory experience.
• Knowledge of AGCO rules and Ontario gaming operations.
• Ability to obtain AGCO Category 1 Gaming Assistant registration.

Responsibilities

• Leads and supports complex gaming investigations, incl. AML/STR cases.
• Develops and maintains surveillance training programs and materials.
• Provides specialized operational support across Ontario surveillance teams.
• Develops relationships with law enforcement, regulatory bodies, and internal stakeholders.

Skills

Investigation leadership

Regulatory compliance

Training program development

Stakeholder collaboration

Analytical reasoning

Education

University degree in Criminology, Law or related field

Job description

JOB DESCRIPTION

Under the general direction of the Regional Director, Surveillance (ON), the Surveillance Specialist plays a critical role in safeguarding casino assets, protecting gaming integrity, and ensuring consistent standards in surveillance training and incident investigation processes across the province.

Position Summary

JOB DESCRIPTION

Under the general direction of the Regional Director, Surveillance (ON), the Surveillance Specialist plays a critical role in safeguarding casino assets, protecting gaming integrity, and ensuring consistent standards in surveillance training and incident investigation processes across the province.

As a subject matter expert, the Surveillance Specialist provides support, expertise, and guidance to surveillance teams across Ontario on complex gaming investigations, including leading post-incident and post-mortem analyses of significant or high-risk events. The Specialist is responsible for developing and maintaining comprehensive training tools, resources, and programs that enhance investigative capabilities and promote consistent practices across all surveillance teams. In addition, the role serves as the primary liaison with the Ontario Provincial Police (OPP), fostering effective collaboration and information sharing.

Key Accountabilities

Investigation and Incident Management

• Leads and supports complex gaming investigations, including significant or high-risk Anti-Money Laundry (AML) and Suspicious Transaction Report (STR) cases.
• Conducts post-incident and post-mortem reviews to identify root causes, trends, and control gaps.
• Analyzes investigative findings to support operational and business decision making and risk mitigation.
• Provides guidance to surveillance teams on investigative techniques, evidence gathering and handling, documentation, and escalation protocols.

Training Development and Continuous Improvement

• Develops and maintains comprehensive surveillance training programs, tools, resources, and materials, including AML and STR training.
• Reviews and updates of Surveillance policies and procedures within the Surveillance Manual to ensure accuracy, consistency, and alignment with regulatory and organizational requirements,
• Conducts quarterly reviews and updates of the Surveillance Training, Tools and Expectations
• Shares emerging trends, post-mortem and investigative insights to strengthen surveillance team knowledge and capabilities.
• Supports the consistent application of surveillance standards and best practices across Ontario.

Surveillance Operations and Gaming Integrity

• Provides specialized operational support and subject-matter expertise to surveillance teams across Ontario.
• Advises on complex, sensitive, or high-risk surveillance matters and investigations.
• Promotes consistent surveillance standards, investigative approaches, and operational practices across properties.

Compliance and Stakeholder Partnership

• Develops and maintains effective working relationships with law enforcement, regulatory bodies, and internal stakeholders.
• Provides expertise to frontline leadership in regard to surveillance investigations
• Coordinates the exchange of information and supports collaborative investigations involving external agencies.

Educational And Functional Requirements

• A university degree or equivalent experience in Criminology, Law or related fields.
• Minimum five (5) years of experience in surveillance, investigations, or related supervisory/lead roles.
• Demonstrated knowledge of the Internal Control Manual and AGCO rules and regulations along with knowledge of the slot operations including protection initiatives, and cheating devices.
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario (AGCO).

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here ,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!