Settlement Specialist - FinTech Payments & Customer Care

NRT Technology Corp.; Toronto; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

NRT Technology Corp. is seeking a Settlement Administrator to support the Settlements Team in Toronto. You will aid in customer inquiries, process financial transactions, and ensure PCI compliance while delivering high-quality service.

Reporting to the Settlement Manager, you will help with month-end tasks, reconciliations, and communications with internal teams. The ideal candidate has a college diploma and strong Excel skills, with a customer-service mindset and discretion.

Qualifications

• A college diploma is required with related experience.
• Strong organizational skills with attention to detail.
• Ability to exercise discretion and maintain confidentiality.
• Self-motivated, able to work independently and in a team.
• Experience in financial transactions or customer support preferred.
• Proficient in Excel (intermediate to advanced).

Responsibilities

• Resolve customer inquiries using analytical and investigative skills.
• Respond to telephone and email inquiries in a courteous manner.
• Process bank traces, chargebacks, and reversals via 3rd party interfaces.
• Investigate discrepancies and issue adjustments.
• Assist in month-end tasks including statements, billing, and entries.
• Ensure PCI and Interac compliance in all activities.
• Perform general clerical duties and assist with special projects.

Skills

Customer service

Attention to detail

Discretion

Time management

Communication

Teamwork

Education

College diploma

Tools

Excel

Job description

NRT Technology Corp. is seeking a Settlement Administrator to support the Settlements Team in Toronto. You will aid in customer inquiries, process financial transactions, and ensure PCI compliance while delivering high-quality service.

Reporting to the Settlement Manager, you will help with month-end tasks, reconciliations, and communications with internal teams. The ideal candidate has a college diploma and strong Excel skills, with a customer-service mindset and discretion.