Services Representative

Insight Global; Toronto; On-site; CAD 25,485 - 28,240; Part time

Job summary

A major financial services provider is seeking a Services Representative for its CCBO Payments Operations in Toronto. This entry-level role focuses on processing wire payment transactions while ensuring compliance with sanctions laws. Responsibilities include accurate transaction fulfillment, issue resolution, and providing support to junior staff. Ideal candidates must possess strong problem-solving skills, attention to detail, and the ability to thrive in a fast-paced environment. This is a contract position.

Qualifications

• Related working experience is required.
• Ability to work in a fast-paced environment is necessary.

Responsibilities

• Fulfill transactions and perform audits/reconciliations accurately.
• Address discrepancies and escalated issues as needed.
• Respond to internal and external inquiries promptly.
• Manage documentation, archive records, and assist with reports.
• Contribute to improving workflows and new processes.
• Provide guidance and training to junior staff.

Skills

Strong problem-solving capabilities

Fast learner

Attention to detail

Strong computer literacy

Job description

Base pay range

CA$18.50/hr - CA$20.50/hr

Role Overview

Insight Global is seeking a Services Representative for CCBO Payments Operations at a major financial institution. The successful candidate will work in the centralized wire hub, serving as the first line of defense for wire payment processing. This role involves scanning AML Program wire payment transactions against various sanctions lists, comparing payment details to relevant parties and entities, and highlighting potential matches. The specialist will ensure compliance with sanctions laws and regulations while supporting the timely and complete processing of inter‑bank, corporate, and retail wire payments. This position requires strong attention to detail, excellent communication skills, and the ability to perform efficiently in a fast‑paced environment.

Day-to-day

• Transaction Processing: Fulfill transactions and perform audits/reconciliations accurately and on time.
• Issue Resolution: Address discrepancies and escalated issues, including non‑routine situations.
• Communication: Respond to inquiries from internal and external stakeholders, following up as needed.
• Administrative Tasks: Manage documentation, archive records, and assist with reports.
• Process Improvement: Contribute to improving workflows and support testing/implementation of new processes.
• Training Support: Provide guidance and training to junior staff when required.

Required Skills and Experience

• Related working experience
• Strong problem‑solving capabilities
• Fast learner; strong attention to detail
• Ability to work in a fast‑paced environment
• Strong computer literacy (required for use of several internal applications)

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service

Industries

• Banking

Location

Toronto, Ontario, Canada