Service Representative

Insight Global; Mississauga; On-site; CAD 23,298 - 33,182; Full time

Job summary

A leading staffing firm based in Mississauga is looking for a Services Representative in CCBO Payments Operations. The role involves processing wire transactions, performing audits, and ensuring compliance with regulations. Ideal candidates will have related experience, strong problem-solving skills, and the ability to communicate effectively with internal and external stakeholders. This position offers a base pay of CA$20.50/hr.

Qualifications

• Related working experience in a relevant field.

Responsibilities

• Fulfill transactions accurately and on time.
• Perform audits and reconciliations.
• Respond to inquiries from stakeholders.
• Support workflow enhancements.
• Provide guidance and training to junior staff.

Skills

Problem-solving

Transaction processing

Communication

Compliance knowledge

Job description

Services Representative – CCBO Payments Operations

Base pay range: CA$20.50/hr - CA$20.50/hr

Role Overview

• Position: Services Representative for CCBO Payments Operations
• Department: Centralized wire hub
• Primary responsibility: First line of defense for wire payment processing

Key Responsibilities

• Transaction Processing
• Fulfill transactions accurately and on time
• Perform audits and reconciliations
• Address discrepancies and escalated issues
• Handle non‑routine situations
• Communication
• Respond to inquiries from internal and external stakeholders
• Follow up as needed
• Administrative Tasks
• Manage documentation and archive records
• Assist with report preparation
• Process Improvement
• Contribute to workflow enhancements
• Support testing and implementation of new processes
• Training Support
• Provide guidance and training to junior staff when required

Compliance Duties

• Scan AML Program wire payment transactions against sanctions lists
• Compare payment details to relevant parties/entities
• Highlight potential matches
• Ensure compliance with sanctions laws and regulations
• Support timely and complete processing of inter‑bank, corporate, and retail wire payments
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Required())[] Skills & Experience

• Related working experience
Strong problem‑solROM.
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