Service Representative - Senior

Intelliswift Software, Inc.; Canada; Hybrid; CAD 42,000 - 55,000; Full time

Job summary

Intelliswift Software, Inc. is seeking a back-office Payments Processor to manage incoming payments, correct processing errors, and ensure funds are posted accurately. This role operates in a hybrid model with one day on-site per week in Mississauga, supporting a fast-paced wire payments workflow.

Candidates should have 50+ wpm typing, strong communication, and a willingness to learn. Prior banking or teller exposure is a plus, but not required.

Qualifications

• Excellent typing skills and ability to type 50+ wpm.
• Clear and effective communication in English.
• Bilingual candidates welcome, English-focused interaction.
• Willingness to learn and adapt to new processes.
• Strong work ethic and reliability under deadlines.

Responsibilities

• Ensure wire payments are processed with minimal errors.
• Receive payments in multiple currencies and correctly post to accounts.
• Handle the queue with speed and accuracy to meet daily deadlines.

Skills

Typing 50 wpm

Strong communication

Bilingual asset

Willingness to learn

Strong work ethic

Education

Post-secondary degree preferred

Job description

Operation: Rotating shifts shifts are 7.5 hours/each and can span in timing from 7:30am- 6:30pm EST. Resources need to be flexible working their day within these confines. Remote working model with 1 day per week on-site mandatory (Mondays)

Job Description:

Role Mandate:

This group receives and processes incoming payments from other entities worldwide electronically.

The focus of these individuals will be to repair incoming payments when payments are processed, the process of the funds transmitting from their entity can error out- these reps will correct this route and ensure payments can process through their queue to the correct entity.

Team Culture:

This group operates in a true "productivity” area working with efficiency and speed is the main goal.

The team works together to ensure each wire payment in their queue is completed by EOD as such, they rely on one another to work together and adhere to deadlines.

This role operates exclusively as a back-office function there is no customer facing element to the role. Reps interact with their own teams (based out of Mississauga) as well as a sister site (of other service officers).

Role Responsibilities Include (but are not limited to):

• Ensuring wire payments are processed with no process errors
• Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer's bank account
• Working through their request queue with both speed and accuracy

Must-Have Skills:

• Excellent typing skills
• a speed of 50 words/minute at minimum
• Strong communication skills
• a bilingual candidate is an asset, but the work the team completes day to day is with English speaking customers
• Willingness to learn
• Strong work ethic

Nice to Have Skills:

• Previous financial teller experience is a nice plus
• Previous service rep experience for a banking client

Educational Background:

• Post-secondary degree highly preferred
• no discipline in specific is required, nor is it required the candidate come from a college or university background