Payments Analyst

Swoon; Montreal (administrative region); Hybrid; CAD 22,730 - 32,373; Part time

Job summary

A dynamic financial services company in Montreal is seeking a hybrid operational role focused on wire payment investigations and cross-border payment support. The candidate should be bilingual in French and English, possess strong communication skills, and be prepared to adapt to a rapidly changing environment. Responsibilities include executing operational processes, collaborating with various stakeholders, and ensuring compliance with regulatory requirements. The position offers hands-on experience in a regulated financial setting.

Responsibilities

• Execute operational processes to deliver timely, accurate, and efficient service.
• Respond to standard and non-standard inquiries from internal partners and external clients.
• Analyze and reconcile data and documentation to ensure accuracy and SLA compliance.
• Track performance metrics and address issues or discrepancies promptly.
• Resolve routine issues independently and escalate non-routine matters as required.
• Support change management initiatives focused on execution and sustainment.
• Contribute to continuous improvement initiatives, including planning, testing, and implementation.
• Follow documented policies, procedures, and regulatory requirements.
• Collaborate with internal and external stakeholders to achieve business objectives.
• Develop and maintain effective working relationships across teams.
• Exercise sound judgment within defined guidelines to identify and resolve issues.
• Provide input into process enhancements, tools, and training materials.
• Work primarily independently, with broader responsibilities assigned as needed.

Skills

Bilingual French and English

Strong verbal and written communication skills

Ability to prioritize and manage multiple tasks

Willingness to learn and adapt in a fast-paced environment

Strong collaboration and interpersonal skills

Proficiency with MS Office

Exposure to risk and regulatory environments

Education

Completed 1-year post-secondary degree

Job description

Work Model: Hybrid (2 days in office per week)

• Start Date: February 2, 2026
• Contract Duration: 3 months
• Extension Potential: Up to 6 months
• Conversion to FTE: Possible
• Target pay rate to contractor: $20.00 CAD/hour

Working Hours

• Overtime may be required during peak periods
• Team size: ~25 members
• Role is largely independent, with collaboration as required

Candidate Value Proposition

• Hands-on exposure to wire payment investigations
• Experience supporting cross-border payments and global banking operations
• Opportunity to work within a highly regulated financial environment

Performance Measurement

• Successful and timely completion of assigned case work

Key Responsibilities

• Execute operational processes to deliver timely, accurate, and efficient service
• Respond to standard and non-standard inquiries from internal partners and external clients
• Analyze and reconcile data and documentation to ensure accuracy and SLA compliance
• Track performance metrics and address issues or discrepancies promptly
• Resolve routine issues independently and escalate non-routine matters as required
• Support change management initiatives focused on execution and sustainment
• Contribute to continuous improvement initiatives, including planning, testing, and implementation
• Follow documented policies, procedures, and regulatory requirements
• Collaborate with internal and external stakeholders to achieve business objectives
• Develop and maintain effective working relationships across teams
• Exercise sound judgment within defined guidelines to identify and resolve issues
• Provide input into process enhancements, tools, and training materials
• Work primarily independently, with broader responsibilities assigned as needed

Must-Have Skills & Qualifications

• Completed 1-year post-secondary degree
• Bilingual French and English (fluent English is mandatory)
• Strong verbal and written communication skills
• Ability to prioritize and manage multiple tasks
• Willingness to learn and adapt in a fast-paced environment
• Strong collaboration and interpersonal skills
• Ability to influence and work across teams
• Proficiency with MS Office
• Exposure to risk and regulatory environments