ServiceNow Workflow & Catalog Engineer

Amphenol ICC; Markham; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation

Life insurance

Disability insurance

Pension plan

Job summary

Amphenol ICC in Markham, Ontario seeks an experienced ServiceNow Specialist to configure catalog items, workflows, and approvals for IT, HR, and ERP use cases. You will collaborate with global IT, HR, and ERP teams to automate lifecycle processes and improve service delivery.

The role emphasizes low-code workflow orchestration over heavy custom development, with a focus on Flow Designer, ACLs/RBAC, and minimal scripting. On-site work in Canada is required.

Qualifications

• 4–7 years of hands-on ServiceNow experience.
• Strong experience with Service Catalog, Record Producers, Flow Designer, and approvals.
• Solid understanding of ITSM processes (Request, Change, Incident).
• Experience configuring SLAs, notifications, and reports.
• Working knowledge of ACLs and RBAC.
• Light scripting experience (Business Rules or Script Includes) is acceptable; primarily configuration and workflow driven.
• Experience supporting HR or access management workflows is a strong plus.
• Ability to explain and design approval workflows and catalog structures during interviews.

Responsibilities

• Independently design and implement ServiceNow catalog items and workflows end-to-end.
• Design and configure Service Catalog items, Record Producers, and forms for IT and business use cases.
• Build and maintain workflows using Flow Designer (conditions, subflows, approvals, task orchestration, error handling).
• Implement and enhance onboarding, offboarding, job change, and access request workflows.
• Configure role-based approval logic and audit-friendly request flows.
• Maintain and enhance ITSM modules (Incident, Request, Change, Knowledge).
• Create dashboards and reports to support operational and audit needs.
• Follow ServiceNow best practices to minimize custom scripting.
• Support UAT, production deployments, and post-go-live refinements.
• Understand cross-functional business processes and translate them into scalable workflow automation.
• Collaborate with global IT, HR, ERP and other stakeholders to gather requirements and iterate quickly.
• Continuously improve request turnaround time and reduce manual effort through workflow automation.

Skills

ServiceNow

Service Catalog

Record Producers

Flow Designer

Approvals

ITSM

SLA & Notifications

RBAC & ACLs

Light Scripting

HR/ERP Workflows

Education

ITIL Foundation certification

CSA certification (Desirable)

Tools

ServiceNow

Flow Designer

Job description

Amphenol ICC in Markham, Ontario seeks an experienced ServiceNow Specialist to configure catalog items, workflows, and approvals for IT, HR, and ERP use cases. You will collaborate with global IT, HR, and ERP teams to automate lifecycle processes and improve service delivery.

The role emphasizes low-code workflow orchestration over heavy custom development, with a focus on Flow Designer, ACLs/RBAC, and minimal scripting. On-site work in Canada is required.