ServiceNow Platform Engineer

Amphenol ICC; Markham; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation

Life insurance

Disability insurance

Pension plan

Job summary

Amphenol ICC in Markham, Ontario seeks an experienced ServiceNow Specialist to configure catalog items, workflows, and approvals for IT, HR, and ERP use cases. You will collaborate with global IT, HR, and ERP teams to automate lifecycle processes and improve service delivery.

The role emphasizes low-code workflow orchestration over heavy custom development, with a focus on Flow Designer, ACLs/RBAC, and minimal scripting. On-site work in Canada is required.

Qualifications

• 4–7 years of hands-on ServiceNow experience.
• Strong experience with Service Catalog, Record Producers, Flow Designer, and approvals.
• Solid understanding of ITSM processes (Request, Change, Incident).
• Experience configuring SLAs, notifications, and reports.
• Working knowledge of ACLs and RBAC.
• Light scripting experience (Business Rules or Script Includes) is acceptable; primarily configuration and workflow driven.
• Experience supporting HR or access management workflows is a strong plus.
• Ability to explain and design approval workflows and catalog structures during interviews.

Responsibilities

• Independently design and implement ServiceNow catalog items and workflows end-to-end.
• Design and configure Service Catalog items, Record Producers, and forms for IT and business use cases.
• Build and maintain workflows using Flow Designer (conditions, subflows, approvals, task orchestration, error handling).
• Implement and enhance onboarding, offboarding, job change, and access request workflows.
• Configure role-based approval logic and audit-friendly request flows.
• Maintain and enhance ITSM modules (Incident, Request, Change, Knowledge).
• Create dashboards and reports to support operational and audit needs.
• Follow ServiceNow best practices to minimize custom scripting.
• Support UAT, production deployments, and post-go-live refinements.
• Understand cross-functional business processes and translate them into scalable workflow automation.
• Collaborate with global IT, HR, ERP and other stakeholders to gather requirements and iterate quickly.
• Continuously improve request turnaround time and reduce manual effort through workflow automation.

Skills

ServiceNow

Service Catalog

Record Producers

Flow Designer

Approvals

ITSM

SLA & Notifications

RBAC & ACLs

Light Scripting

HR/ERP Workflows

Education

ITIL Foundation certification

CSA certification (Desirable)

Tools

ServiceNow

Flow Designer

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol's High Speed IO Connectors and OverPass Solutions Business Unit is a market leader in high-speed, high-bandwidth interconnect solutions used in servers, storage, networking equipment, and data center infrastructure. Our products enable reliable, low-loss data transmission in some of the world's most advanced IT and Datacom platforms, helping power the technology behind leading Tier 1 OEMs. With global design, sales, and manufacturing teams, we are growing quickly and continuing to invest in our people and products. This role is a chance to make a real impact as part of a collaborative, fast-moving team within Amphenol's decentralized culture, where ideas are heard, initiative is encouraged, and teams are empowered to make decisions with clear accountability.

Job Description

This role is responsible for configuring and enhancing the ServiceNow platform with a focus on service catalogues, forms, workflows, approvals, and lifecycle automation. The role supports IT, HR, and ERP-related use cases and works closely with global IT stakeholders to continuously improve ServiceNow-based processes.

This role focuses on low-code, platform-native workflow automation and process orchestration rather than heavy custom development, ServiceNow architecture, or ITOM/Service Mapping.

Key Responsibilities

• Independently design and implement ServiceNow catalog items and workflows end-to-end, from requirement clarification through production deployment.
• Design and configure Service Catalog items, Record Producers, and forms for IT and business use cases
• Build and maintain workflows using Flow Designer (conditions, subflows, approvals, task orchestration, error handling)
• Implement and enhance onboarding, offboarding, job change, and access request workflows
• Configure role-based approval logic and audit-friendly request flows
• Maintain and enhance ITSM modules (Incident, Request, Change, Knowledge)
• Create dashboards and reports to support operational and audit needs
• Follow ServiceNow best practices to minimize custom scripting
• Support UAT, production deployments, and post-go-live refinements
• Understand cross-functional business processes and translate them into scalable workflow automation.
• Collaborate with global IT, HR, ERP and other business stakeholders to gather requirements and iterate quickly
• Continuously improve request turnaround time and reduce manual effort through workflow automation.

Required Experience

• 4–7 years of hands-on ServiceNow experience
• Strong experience with Service Catalog, Record Producers, Flow Designer, and approvals
• Solid understanding of ITSM processes (Request, Change, Incident)
• Experience configuring SLAs, notifications, and reports
• Working knowledge of ACLs and RBAC
• Light scripting experience (simple Business Rules or Script Includes) is acceptable; the role is primarily configuration and workflow driven.
• Experience supporting HR or access management workflows is a strong plus
• Ability to explain and design approval workflows and catalog structures during interviews.

Desired

• ServiceNow CSA certification
• ITIL Foundation certification or equivalent ITSM process knowledge
• Experience with ERP access request workflows
• Exposure to manufacturing or regulated environmentsExperience working with global stakeholders
• Basic understanding of REST APIs and integration concepts

Work Arrangement

Onsite

Come join the Amphenol family!

The base salary range for this position is $85,000 - $110,000 annually. In determining the rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits, vacation, sick leave, paid holidays, life insurance, short/long term disability, and membership in our Defined Contribution Pension Plan.

Amphenol Canada is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity you should advise Amphenol, in a timely fashion, of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/