ServiceNow Catalog & Workflow Engineer

Amphenol Communications Solutions; Markham; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid vacation

Paid holidays

Life insurance

Disability benefits

Pension plan

Job summary

Amphenol Communications Solutions in Markham, ON is seeking an experienced ServiceNow professional to configure catalogs, forms, and workflows, supporting IT, HR, and ERP use cases. The role emphasizes low-code workflow automation and minimal scripting, collaborating with global IT teams and stakeholders.

Requirements include 4–7 years of hands-on ServiceNow experience, expertise in Catalog/Flow Designer/Record Producers, and solid ITSM knowledge.

Qualifications

• Hands-on ServiceNow experience with catalogs, producers, flow designer, and approvals.
• Strong understanding of ITSM processes including Incident, Request, and Change.
• Familiarity with ACLs, RBAC, and basic scripting is a plus.

Responsibilities

• Design and implement ServiceNow catalog items and end-to-end workflows.
• Configure catalogs, record producers, and forms for IT and business needs.
• Build workflows with Flow Designer including subflows and approvals.
• Enhance onboarding, offboarding, job change, and access request workflows.
• Set up role-based approvals and audit-friendly request flows.
• Maintain ITSM modules and create operational dashboards and reports.
• Follow best practices to minimize custom scripting; support UAT and deployments.
• Collaborate with global IT/HR/ERP stakeholders to gather requirements.

Skills

ITSM knowledge

Workflow design

Requirements gathering

SLA management

Tools

ServiceNow

Job description

Amphenol Communications Solutions in Markham, ON is seeking an experienced ServiceNow professional to configure catalogs, forms, and workflows, supporting IT, HR, and ERP use cases. The role emphasizes low-code workflow automation and minimal scripting, collaborating with global IT teams and stakeholders.

Requirements include 4–7 years of hands-on ServiceNow experience, expertise in Catalog/Flow Designer/Record Producers, and solid ITSM knowledge.