ServiceNow Technical Manager

CoFoMo Inc.; Lévis; Hybrid; CAD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Wellness program

Telemedicine access

Job summary

COFOMO Inc. in Lévis, Canada, is seeking a ServiceNow Technical Manager to lead intricate Service Graph integrations and data orchestration. You will define CI rules, establish Discovery as a reference source, and govern data transformations and testing strategies.

Join a hybrid role focusing on innovation, best practices, and cross‑functional collaboration to transform clients’ IT operations and cloud-native strategies.

Qualifications

• Demonstrable experience with ServiceNow CMDB, Discovery and ITOM in enterprise environments.
• Ability to design integrations and data transformation pipelines.
• Experience guiding multi-disciplinary teams and projects.

Responsibilities

• Design and implement Service Graph integrations.
• Define identification and reconciliation rules for CI classes.
• Establish ServiceNow Discovery as a reference source.
• Design data transformations and integration models.
• Perform volumetric, performance and data quality analyses.
• Develop integration guides, standards, and procedures.
• Define and execute testing strategies for connectors.
• Ensure technical validation during application updates and platform upgrades.
• Support operations teams in resolving incidents and evolving integrations.

Skills

ServiceNow CMDB

Discovery

ITOM

APIs

Data transformation

Dynatrace

Qualys

Solution architecture

Tools

Service Graph connectors

Job description

# ServiceNow Technical ManagerLevisHybridData and Artificial IntelligenceApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description**Here's a brief overview of the tasks and responsibilities you'll have :** • Design and implement Service Graph integrations; • Define identification and reconciliation rules for the different configuration item (CI) classes; • Establish ServiceNow Discovery as a reference source when required; • Design data transformations and integration models; • Perform volumetric, performance and data quality analyses; • Develop integration guides, standards, and procedures; • Define and execute testing strategies for connectors; • Ensure technical validation during application updates and platform upgrades; • Support operations teams in resolving incidents and evolving integrations. **The profile you are looking for is as follows:** • Demonstrate mobilizing leadership and a high sense of responsibility; • Possess excellent communication skills and the ability to explain complex concepts; • Influence teams in the adoption of industry best practices; • Demonstrate curiosity, questioning and a constant willingness to learn; • Drive innovation and contribute to continuous improvement; • Develop new knowledge and maintain an active technology watch; • Be organized, rigorous and know how to manage priorities; • Anticipate problems and blockers, then propose proactive solutions; • Adapt quickly to different contexts and understand complex issues; • Be proficient in ServiceNow CMDB, Discovery, and ITOM; • Have demonstrated experience with Service Graph connectors; • Have hands-on experience with IRE rules, handling authoritative sources, and preventing duplicates; • Understand integration architectures, APIs, and data transformations; • Knowledge of Dynatrace, Qualys or other technical data sources (an asset); • Produce technical standards and act as a consultant to the teams.Apply## Why choose a career at COFOMO?\\** Competitive compensation and benefits* Wellness program* 24/7 telemedicine access* Support for legal, accounting, and mental health needs* Focus on growth, development, and skills enhancement* Personalized career plan and tailored guidance* Hybrid work environment* Active social club and year-round events