Consultant — Public Service, Industry & Enterprise

Accenture; Ottawa; On-site; CAD 75,400 - 125,400; Full time

Benefits offered by this job

Extended health

Dental

Wellness allowance

Job summary

Accenture is seeking a Consultant in its Public Service practice to partner with Canadian government clients to redesign programs and services for better citizen experiences. You will leverage AI-enabled methods and Accenture capabilities to design, implement, and scale human-centered, digitally enabled solutions that drive measurable outcomes.

You will collaborate across cross-functional teams, facilitate workshops, and manage workstreams while ensuring quality and stakeholder alignment.

Qualifications

• 2+ years of experience in management consulting, government operations, or public service transformation—with at least one year of direct client engagement and ease interacting with client managers and program-level staff.
• Demonstrated experience facilitating workshops, co-design sessions, or working groups with cross-functional government stakeholders.
• Experience conducting current-state process analysis and contributing to future-state operating model design.

Responsibilities

• Analyze, design, and document current- and future-state business processes, operating models, roadmaps, and business cases for public service transformation.
• Facilitate workshops and co-design sessions with stakeholders to define requirements, align on outcomes, and advance decisions.
• Build trusted client relationships across levels to navigate mandates and sensitivities, aligning on opportunities and implementation plans.
• Identify and translate AI and digital opportunities into practical, policy-compliant use cases that improve service delivery and performance.

Skills

Management consulting

Government operations

Client engagement

Workshop facilitation

English communication

Education

High school diploma or GED

Job description

We Are

We are Accenture’s Public Service team, helping government organizations reinvent how programs are designed, delivered, and experienced by the people they serve. In Canada’s public sector, that means working alongside clients to modernize operations, improve service outcomes, strengthen workforce and citizen experiences, and navigate complex policy, regulatory, funding, and stakeholder environments. Through Industry & Enterprise and our Industry & Process capabilities, we bring deep industry knowledge, enterprise-wide transformation experience, AI‑enabled reinvention methods, and practical process expertise to help public service organizations move from strategy to measurable outcomes. Together, we help government work better for Canadians—responsibly, sustainably, and with confidence in a future of continuous change.

You Are

If you love solving challenges and not just studying them and take pride in having an impact on how our clients deliver their mandates, then Accenture Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape programs and services—and the experiences of citizens and public service employees.

You have a desire to evolve your knowledge of government operations and are unafraid to bring bold ideas into complex, risk‑aware environments. You are as comfortable facilitating a workshop with a Director General as you are building a process model at your desk. You understand that reinvention in the public service takes patience, rigour, and a deep respect for the public service context—and you bring all three, every day.

The Work

As a Consultant in our Public Service practice, you will work with government clients to help reinvent how programs and services are designed, delivered, and experienced by Canadians. Drawing on Accenture’s AI‑enabled reinvention methods, public service expertise, and Industry & Process capabilities, you will:

• Analyze, design, and document current‑ and future‑state business processes, operating models, transition roadmaps, implementation plans, and business cases for public service transformation.
• Facilitate workshops and co‑design sessions with stakeholders at all levels to define requirements, align on outcomes, prioritize opportunities, and advance decisions.
• Build trusted client relationships across working‑level, executive, business, policy, and technology stakeholders, helping navigate complex mandates, sensitivities, and alignment challenges.
• Identify and translate AI and digital opportunities into practical, responsible, and policy‑compliant use cases that improve service delivery, operational performance, and client outcomes.
• Collaborate with cross‑functional Accenture teams and client partners to design and implement human‑centred, AI‑enabled, and digitally enabled solutions.
• Manage workstreams and deliverables with discipline, maintaining quality standards, plans, risks, decisions, and action trackers across complex engagements.
• Support team members while contributing reusable methods, insights, lessons learned, proposals, client presentations, and practice assets.

Here’s What You’ll Need

• 2+ years of experience in management consulting, government operations, or public service transformation—with at least one year of direct client engagement and ease interacting with client managers and program‑level staff.
• Demonstrated experience facilitating workshops, co‑design sessions, or working groups with cross‑functional government stakeholders.
• Experience conducting current‑state process analysis and contributing to future‑state operating model design.
• Ability to guide small teams of analysts.
• Strong structured problem‑solving and analytical skills; able to break complex, ambiguous mandates into clear workplans and actionable recommendations.
• Excellent written and verbal communication skills in English.
• Active Government of Canada Reliability Clearance or eligibility to obtain such in a timely manner.
• A minimum of a high school diploma or GED is required for this position.

Bonus Points If

• Familiarity with federal government operations: Treasury Board policy suite, machinery of government, departmental planning cycles, and procurement vehicles (e.g., ProServices, Task Authorizations).
• Experience applying change management frameworks (e.g., Prosci, Kotter) in government or highly regulated environments.
• Building AI literacy, automation, or digital transformation initiatives—ideally in a public service or complex institutional context.

Why Accenture?

• Coming here means future‑proofing your career and going as far as your ambition takes you. Becoming a tech‑savvy, well‑rounded, multi‑disciplined, and market‑relevant advisor doesn’t happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you.
• Access to Accenture’s global learning ecosystem—regional learning hubs, connected classrooms, and Accenture LearnVantage digital courses.
• Structured development path with clear progression from Consultant to Manager and beyond, supported by regular coaching and performance feedback.
• Exposure to Accenture’s global Industry & Process Reinvention Engine and cutting‑edge AI‑enabled methods, tools, and assets.
• A collaborative, diverse, and inclusive team culture where we is greater than me and every perspective is valued.
• Competitive compensation and benefits package, including extended health, dental, and wellness allowance.

Compensation and Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full‑time employment, for roles that may be hired as set forth below.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Role Location | Annual Salary Range

British Columbia/Ontario/New Brunswick | $75,400 to $125,400