ServiceNow Business Process Consultant

Accenture; Toronto; On-site; CAD 69,000 - 119,000; Full time

Job summary

Accenture is seeking a ServiceNow Business Process Consultant to design, optimize, and implement business processes on the ServiceNow platform across ITSM, ITOM, CSM, HR, and security. You will collaborate with clients across Canada, lead workshops, and ensure best practices while delivering high-quality service.

You’ll work with a strong ServiceNow team, participate in project ceremonies, and contribute to transformative cloud initiatives that improve customer experience and internal efficiency.

Qualifications

• A bachelor’s degree or college diploma in a business-related field.
• 4+ years hands-on experience with ServiceNow.
• Experience with ServiceNow upgrades.
• Experience with one or more ServiceNow modules.
• Superior facilitation and presentation techniques; strong teamwork.

Responsibilities

• Lead design, optimization, and implementation of ServiceNow solutions across ITSM, ITOM, FSM, SPM, CSM, HR, Security, HAM/SAM, Platform/Integration, Portal/UI, GRC.
• Gather requirements and document processes; perform gap analyses between ServiceNow and current workflows.
• Develop test scripts and facilitate demonstrations of ServiceNow capabilities.
• Prepare workshops and create requirements stories, process docs, and training guides.
• Collaborate with Project Manager, Solution Architects, and ServiceNow Technical Consultants.

Skills

ServiceNow experience

Upgrade experience

Module experience

Facilitation & presentation

Client-facing

Education

Bachelor’s degree or college diploma in business

Job description

A global professional services organization, which includes being avital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

If you have experience on ServiceNow and expertise in architecting and designing solutions, and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.

You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business needs.

Learn more about ServiceNow at Accenture Here

The work:

Within the ServiceNow group, the Business Process Consultant is responsible for collaborating with clients to design, optimize, and implement business processes leveraging the ServiceNow platform.

Responsibilities

• Work with clients to provide leadership on best practices in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC
• Understand and utilize ServiceNow methodologies, collateral and accelerators
• Gather, understand and document requirements from clients
• Conduct gap analysis and assessments to identify the delta between ServiceNow and current processes
• Assist with the vision, design, build and implementation of ServiceNow solutions
• Develop and execute test scripts for ServiceNow implementations
• Prepare for and facilitate workshop sessions including demonstrations of ServiceNow platform capabilities
• Create requirements stories, process documentation and training guides
• Participate in project team collaboration sessions with Project Manager, Solution Architects, and ServiceNow Technical Consultants
• Provide support for existing ServiceNow solutions and recommend opportunities for enhancements

Basic Qualifications:

• A bachelor's degree or college diploma in a business-related field
• 4 or more years of hands-on experience with ServiceNow
• Previous experience in ServiceNow upgrades
• Previous experience with one or more ServiceNow modules
• Superior facilitation and presentation techniques, strong teamworking skills
• Ability to professionally represent Accenture with clients

Nice to have:

• ServiceNow Certified System Administration designation
• Certifications in one or more ServiceNow modules
• Reliability clearance eligibility

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $69,450 to $119,450