ServiceNow Tech Consultant

Galent; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Galent in Toronto is seeking a Senior ServiceNow Developer to design, build, and deploy custom ServiceNow applications, modules, and workflows in alignment with ITIL and platform best practices. You will automate end-to-end processes with Flow Designer, Workflow Editor, and Business Rules, create catalog items, and implement integrations using Integration Hub and MID Server.

The role requires 5+ years of hands-on ServiceNow development, CSA and CAD certifications, and deep ITSM expertise across

Qualifications

• 5+ years of hands-on ServiceNow development experience across multiple product suites.
• Active CSA (Certified System Administrator) certification
• Active CAD (Certified Application Developer) certification
• Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.

Responsibilities

• Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices.
• Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.
• Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.
• Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
• Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs.

Skills

ServiceNow Development

ITSM Expertise

REST/SOAP Integrations

Flow Designer & Workflow Editor

Security & ITIL Knowledge

Education

CSA Certification

CAD Certification

Tools

Git Source Control

MID Server

Integration Hub

ServiceNow Studio

Job description

• Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices.
• Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.
• Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.
• Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
• Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs.
• 5+ years of hands-on ServiceNow development experience across multiple product suites.
• Active CSA (Certified System Administrator) certification
• Active CAD (Certified Application Developer) certification
• Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
• Proven experience designing and implementing REST/SOAP integrations.
• Solid understanding of the ServiceNow data model, ACLs, and security architecture.
• Proficiency with update sets, delegated development, application scopes, and Git source control.
• Familiarity with Agile / Scrum delivery methodologies.

Top 3 skills required for this role:

• ITSM
• IRM
• IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy).
• Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management.
• Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR.
• Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf