ServiceNow SAM Specialist

Princeton IT Services, Inc; Canada; On-site; CAD 83,000 - 124,000; Full time

Job summary

A leading IT services company in Canada is seeking an experienced ServiceNow SAM Specialist. This role is crucial for leading the optimization of Software Asset Management capabilities on the ServiceNow platform. The ideal candidate must have strong hands-on experience with ServiceNow SAM, a proven track record in designing SAM workflows, and an understanding of software licensing and compliance. This full-time position will involve collaboration with IT and procurement teams to enhance compliance and asset tracking processes.

Qualifications

• Strong hands-on experience with ServiceNow SAM (SAM Pro preferred).
• Proven experience designing and implementing SAM processes and workflows.
• Solid understanding of software licensing models and compliance.
• Experience documenting functional requirements, use cases, and process flows.
• Ability to create clear, reusable onboarding and operational playbooks.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder collaboration skills.

Responsibilities

• Design, develop, and optimize Software Asset Management (SAM) solutions.
• Identify and document SAM-related use cases aligned with business and compliance.
• Collaborate with various teams for license tracking and compliance.
• Develop onboarding playbooks to streamline the intake and management of new applications and software assets.
• Collaborate with IT, procurement, security, and vendor management teams to ensure accurate license tracking and compliance.
• Support data normalization, reconciliation, and ongoing SAM data quality improvements.
• Provide guidance on SAM best practices, licensing models, and optimization opportunities.
• Assist with audits, compliance reporting, and continuous improvement initiatives.

Skills

ServiceNow SAM

Designing SAM processes

Software licensing models

Analytical skills

Communication

Analytical skills

Stakeholder communication

Job description

Job Title: ServiceNow SAM Specialist

Location: Canada

Duration: 3 months (possible extension)

Position Overview

We are seeking an experienced ServiceNow Software Asset Management (SAM) Specialist to lead the development, enhancement, and optimization of SAM capabilities within the ServiceNow platform. This role will focus on defining SAM use cases, implementing scalable solutions, and creating standardized onboarding playbooks to ensure effective integration of software assets and applications.

Key Responsibilities

• Design, develop, and optimize Software Asset Management (SAM) solutions within the ServiceNow platform.
• Identify, analyze, and document SAM-related use cases aligned with business and compliance requirements.
• Configure and enhance ServiceNow SAM modules, including workflows, rules, and reports.
• Develop onboarding playbooks to streamline the intake and management of new applications and software assets.
• Collaborate with IT, procurement, security, and vendor management teams to ensure accurate license tracking and compliance.
• Support data normalization, reconciliation, and ongoing SAM data quality improvements.
• Provide guidance on SAM best practices, licensing models, and optimization opportunities.
• Assist with audits, compliance reporting, and continuous improvement initiatives.

Required Skills & Experience

• Strong hands‑on experience with ServiceNow SAM (SAM Pro preferred).
• Proven experience designing and implementing SAM processes and workflows.
• Solid understanding of software licensing models, compliance, and asset lifecycle management.
• Experience documenting functional requirements, use cases, and process flows.
• Ability to create clear, reusable onboarding and operational playbooks.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder collaboration skills.

Preferred Qualifications

• ServiceNow certifications (SAM, CSA, or related) are a plus.
• Experience working in short‑term or project‑based engagements.
• Prior experience supporting enterprise‑scale SAM implementations.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Other