Senior Analyst, Software Asset Management

OMERS / Oxford Properties Group; Toronto; Hybrid; CAD 72,000 - 108,000; Full time

Benefits offered by this job

Annual Incentive Award

Group benefits

Retirement plans

Job summary

OMERS & Oxford Properties Group is seeking a Senior Analyst, Software Asset Management to oversee software assets, licensing and compliance across the organization. You will partner with Data and Technology, Procurement and business units to optimize license usage and cost.

The role requires hands-on ServiceNow SAM Pro experience, strong analytical skills, and a process-driven mindset. You will help ensure renewals, true-ups and audit readiness while supporting governance of multi-million-dollar

Qualifications

• 3+ years of direct Software Asset Management experience in a corporate environment.
• Hands-on ServiceNow SAM Pro experience managing entitlements and usage.
• Experience managing renewals, vendor true-ups, compliance reviews, and optimization opportunities.

Responsibilities

• Partner with Data & Technology, Procurement, and Business.
• Manage enterprise software vendors' licenses, records, and renewals.
• Maintain license entitlements, allocation, discovery, and reconciliation in ServiceNow.
• Analyze usage and licensing data to identify optimization and cost savings.
• Support renewals by validating entitlements, terms, and billing details.

Tools

ServiceNow SAM Pro

License renewals

Vendor management

Data & Technology collaboration

Job description

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best. We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Don’t just work anywhere — come build tomorrow together with us.

Role Summary

The Senior Analyst, Software Asset Management (SAM) is an experienced SAM professional responsible for supporting the management of enterprise software assets, vendor licensing, software compliance, and associated financial governance activities across the organization. Reporting to the Director, Value Management, the Senior Analyst manages assigned software vendors and licensing activities across a portfolio representing multi-million-dollar annual spend. This role maintains accurate license entitlements, consumption, and asset records in alignment with IT Asset Management standards; supports software renewals, true-ups, audit readiness, and compliance activities; and identifies opportunities to mitigate licensing risk, improve software cost transparency, optimize license usage, and support informed renewal and vendor management decisions.

You will be responsible for:

• Partnering closely with Data and Technology, Procurement, and Business.
• Managing assigned enterprise software vendors within the SAM program, including license records, renewals, true-ups, compliance obligations, and lifecycle activities.
• Maintaining accurate software entitlement, allocation, consumption, discovery, and reconciliation records in ServiceNow SAM Pro.
• Analyzing software usage, entitlement, and licensing data to identify optimization opportunities, cost avoidance, underutilized licenses, compliance exposure, and audit-relevant gaps.
• Supporting software renewals by validating entitlements, usage, subscriptions, contract terms, billing details, and renewal requirements.

Required Skills & Experience

• 3+ years of direct Software Asset Management experience in a corporate environment; this is not an entry-level SAM role.
• Hands-on experience using ServiceNow SAM Pro to maintain software entitlement, allocation, discovery, normalization, usage, and reconciliation records.
• Practical experience managing software renewals, vendor true-ups, compliance reviews, usage analysis, license reclamation, and optimization opportunities.
• Experience managing enterprise software from Microsoft, Adobe, IBM (including ILMT), Oracle, Salesforce, or similar platforms.
• Experience navigating enterprise software vendor portals and admin consoles, such as Microsoft, Adobe, Oracle, IBM, VMware, Salesforce, or similar platforms.
• Strong working knowledge of software licensing, entitlements, subscriptions, contract terms, renewal requirements, and software asset lifecycle management.
• A process-oriented mindset with strong organizational skills and attention to detail.
• Strong analytical and communication skills, with the ability to clearly explain software licensing, compliance, and optimization findings to stakeholders.

Preferred Skills & Experience

• Experience working in a mature corporate SAM function with established practices for entitlement reconciliation, software normalization, discovery data quality, renewals, compliance, and optimization.
• Relevant certifications in Software Asset Management, IT Asset Management, ServiceNow SAM Pro, ITIL, or vendor licensing programs.
• Familiarity with SaaS, cloud, AI-enabled tooling, or consumption-based licensing models as they relate to software usage analysis, cost transparency, and license governance.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4 days per week.

This posting is for an existing vacancy.

Salary and Benefits

The expected salary range for this position is $72,000.00 - $108,000.00 per year. You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience.

This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.

We are passionate about inclusion and advocate for I&D across our network of employees, members and partners.

We are proud of our commitment to developing a best in class approach to complete wellness for our employees and members.

We invest in our people, providing them with opportunities so they can develop and grow.