Hardware Asset Management Consultant

SPECTRAFORCE; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A consulting company in Canada seeks a Hardware Asset Management Consultant for a 6-month contract. You will lead the installation and optimization of ServiceNow HAM Pro, analyze impacts on processes, and streamline workflows. The ideal candidate has proven experience in HAM Pro implementations, strong analytical and process design skills, and a relevant degree. Familiarity with tools like SCCM, Intune, and industry regulations is preferred. This position requires being onsite in Toronto for 2 days a week.

Qualifications

• Led business implementation of ServiceNow HAM Pro in enterprise environments.
• Proven end-to-end delivery of a full HAM Pro implementation.
• Deep knowledge of ServiceNow HAM Pro tables and data model.

Responsibilities

• Analyze impacts of HAM Pro plug-in on other ServiceNow modules.
• Understand and streamline existing processes and workflows.
• Design new processes leveraging features in HAM Pro.
• Build dashboards and reports in ServiceNow.

Skills

ServiceNow HAM Pro implementation

ServiceNow Discovery

SCCM

Intune

Qualys

Analytical mindset

Process design

Education

Bachelor’s degree in information systems, Computer Science, or related field

Job description

Title - Hardware Asset Management Consultant

Duration – 6 Months (Possibility of Conversion)

Location - Toronto, ON (2 Days Onsite)

We are seeking a hands‑on to lead the installation of HAM Pro plug‑in, implementation and ongoing optimization of ServiceNow HAM Pro, from a business perspective.

You will also lead the integration with other data sources, enable governance and controls (both preventative and reactive).

Role Responsibilities Include (but are not limited to):

• You will analyze the impacts of HAM Pro plug‑in to other modules in ServiceNow,
• Understand and streamline the existing processes and workflows,
• Design the new processes leveraging features and workflows in HAM Pro.
• Building dashboards and reports in ServiceNow.
• Execute Hardware reconciliation

Must-Have Skills:

• Led the business implementation / enablement of ServiceNow HAM Pro in enterprise environments.
• Proven end to end delivery of at least one full HAM Pro implementation (design → build → test → deploy → hypercare).
• Deep knowledge of ServiceNow HAM Pro tables, data model, normalization, workflows, and reporting.
• Deep knowledge of HAM Pro impacts on other ServiceNow modules such as ITSM
• Strong knowledge with discovery and scanning tools such as ServiceNow Discovery, SCCM, Intune, Qualys.
• Integration experience with procurement or finance systems (i.e. Coupa).
• Experience in design and execute hardware reconciliations.
• Hands‑on experience in managing asset classes such as servers, network devices, end user devices.
• Solid understanding of HAM lifecycle from ordering to disposal.
• Demonstrated process design (lifecycle, RACI, SOPs) to meet and align with audit and compliance requirements.
• Strong documentation and training skills.
• Analytical mindset with clear metrics and KPI orientation.
• Experience in a highly regulated industry (i.e. banking) is an asset.
• Bachelor’s degree in information systems, Computer Science, or related field (or equivalent experience).