ServiceNow Experience Designer – CSM UX Lead

Apside; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading IT services firm in Canada is seeking a ServiceNow Experience Designer to enhance customer service capabilities through intuitive digital experience design. The ideal candidate will lead user-centered designs in the ServiceNow CSM module, conduct user research, and collaborate with cross-functional teams to meet business goals. Candidates should have strong UX and service design experience, along with knowledge of inclusive design practices.

Qualifications

• Proven experience as a senior UX or Service Designer.
• Strong understanding of inclusive design practices and accessibility.
• Excellent communication skills for presenting design concepts.

Responsibilities

• Lead the design of user-centered experiences in ServiceNow CSM.
• Conduct user research to inform design decisions.
• Collaborate with cross-functional teams to ensure design alignment.

Skills

User experience design

Service design

Research and usability testing

UX writing

Prototyping tools (Figma, Adobe XD)

Education

Certification in experience design

Certification in ServiceNow

Tools

ServiceNow

Figma

Miro

Job description

A leading IT services firm in Canada is seeking a ServiceNow Experience Designer to enhance customer service capabilities through intuitive digital experience design. The ideal candidate will lead user-centered designs in the ServiceNow CSM module, conduct user research, and collaborate with cross-functional teams to meet business goals. Candidates should have strong UX and service design experience, along with knowledge of inclusive design practices.