ServiceNow Developer

Brock Solutions; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits

Profit sharing

Collaborative culture

Job summary

Brock Solutions is seeking a skilled ServiceNow Developer for our Kitchener, ON head office. You will design, develop, and optimize ServiceNow applications, integrations, and platform enhancements to improve service delivery, IT operations, and customer experiences.

You will collaborate with stakeholders to translate business needs into scalable technical solutions, configure Employee Center experiences, and perform upgrades and maintenance.

Qualifications

• Experience implementing, managing, documenting, and troubleshooting ServiceNow.
• Experience with ITSM, CSM, CMDB, and Service Catalog modules.
• Ability to translate business requirements into scalable technical solutions.

Responsibilities

• Design, develop, implement, and support ServiceNow applications, integrations, and platform enhancements
• Configure and customize ServiceNow workflows, UI, business rules, security rules, and scripts
• Configure Employee Center experiences
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Develop and maintain ServiceNow integrations using REST APIs and Integration Hub
• Perform platform upgrades, testing, patching and ongoing system administration tasks
• Troubleshoot and resolve technical issues across ServiceNow modules including ITSM and CSM
• Create and maintain technical documentation, including design specs and test plans
• Collaborate with business and technical teams to identify opportunities for automation and process improvement

Skills

ServiceNow

REST APIs

Documentation

Stakeholder communication

Problem solving

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

ServiceNow ITSM

ServiceNow CSM

CMDB

Service Catalog

REST

Job description

Brock Solutions is an engineering solutions and professional services company specializing in the design, build, and implementation of Realtime operational solutions for industrial/manufacturing and transportation/logistics organizations globally. With approximately 1,000 employees worldwide, Brock Solutions is a privately held, employee-owned organization with over 30 years of experience delivering Realtime operational solutions.

As Brock Solutions continues to grow, we need to add talent to our base of outstanding professionals. We are currently seeking a ServiceNow Developer to join our team of experienced professionals at our Kitchener, ON head office location. The successful candidate will work closely with business stakeholders to design, develop, and optimize solutions that improve service delivery, IT operations, and customer experiences.

This role requires a strong understanding of ServiceNow platform capabilities, development best practices, and the ability to translate business requirements into scalable technical solutions.

Brock offers a collaborative work environment, comprehensive benefits, profit sharing, and a culture that values professional growth and teamwork.

Compensation range: $60-80k

Responsibilities:

• Design, develop, implement, and support ServiceNow applications, integrations, and platform enhancements
• Configure and customize ServiceNow workflows, UI, business rules, security rules, and scripts
• Configure Employee Center experiences
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Develop and maintain ServiceNow integrations using REST APIs and Integration Hub
• Perform platform upgrades, testing, patching and ongoing system administration tasks
• Troubleshoot and resolve technical issues across ServiceNow modules including ITSM and CSM
• Create and maintain technical documentation, including design specs and test plans
• Collaborate with business and technical teams to identify opportunities for automation and process improvement.

Qualifications Required:

• 1-3+ years of experience implementing, managing, documenting, and troubleshooting ServiceNow
• Experience with ServiceNow modules such as ITSM, CSM, CMDB, and Service Catalog
• Experience with ServiceNow security concepts, roles, ACLs, and data management
• Experience with REST web services and third party integrations
• Excellent problem-solving and troubleshooting skills
• Ability to document technical processes and communicate effectively with technical and non-technical stakeholders
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist in CSM and ITSM
• Experience developing and configuring ServiceNow Next Experience solutions, including UI Builder, Customer Service Workspace and Service Operation Workspace
• Proficient with Python scripting and PowerShell
• Familiarity with Agile delivery methodologies and Azure DevOps
• Experience with AI prompting

Other Job Information (if applicable):

We appreciate your interest in joining our team.

Please note that: (a) all applicants must be legally entitled to work in the country where the position is located; and (b) some roles require eligibility for government security clearances or site access, which may require citizenship or lawful permanent resident status under the applicable policies and regulations.

Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.