Senior Consultant - ServiceNow HRSD

Infosys Limited; Calgary; On-site; CAD 93,000 - 105,000; Full time

Job summary

Infosys is seeking an experienced ServiceNow Senior Developer to design and deliver client solutions on the ServiceNow platform, with an emphasis on integrations across systems. The role includes architectural ownership, guidance to the team, and ensuring high-quality technical deliverables for HRSD, CSM, ITSM, ITOM and related modules.

The candidate should bring deep ServiceNow experience, strong integration skills, and the ability to collaborate with business and technical stakeholders across

Qualifications

• Bachelor's degree or foreign equivalent required.
• At least 4 years IT experience and 6+ years in designing/implementing ServiceNow HRSD/CSM/ITSM/ITOM.
• Strong integration experience with multiple 3rd party apps and platforms.

Responsibilities

• Design and implement integrations between ServiceNow and upstream/downstream systems.
• Provide guidance, set technical direction, and own the quality of technical requirements.
• Serve as primary technical POC for the project and mentor team members.
• Work with client SMEs to define requirements and craft architectural solutions.

Skills

ServiceNow

Integration

Architect

HRSD

ITSM

CSM

ITOM

APIs

Education

Bachelor's degree

Tools

Integration Hub

Mid Server

SSO

SAML

REST

LDAP

Job description

Technology|Infra_ToolAdministration-ITSM|ServiceNow, Technology|Infra_ToolAdministration-ITSM|ServiceNow-HRSD

Domain

Delivery

Interest Group

Company

ITL Canada

Requisition ID

154014BR

Infosys is seeking an experienced ServiceNow Senior Developer. It is a technical role responsible for design, providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. This position will be focused on integrations between ServiceNow and the other upstream and downstream systems. Integrations are typically on demand but also include scheduled activities. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Required Qualifications:

• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Candidate must be located within commuting distance of Mississauga, Ontario/Calgary, Alberta or be willing to relocate to the areas.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience
• At least 6 years overall experience in designing and implementing complex HRSD, CSM, ITSM, ITOM, HR ,SPM ,APM solutions and ITIL processes.

Preferred Qualifications:

• At least 6 years of proven experience as an architect in designing and implementing ServiceNow CSM, ITSM, CMDB, Custom applications and integrating with several 3 rd party applications.
• At least 5 years of development/configuration experience on the ServiceNow platform including Integration Hub and Mid Server
• At least 20 distinct integrations experience like workday, PagerDuty, Azure, slack, SAP
• Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
• Good understanding of architecture / infrastructure concepts and ITIL implementation
• Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
• Experience implementing systems using the Agile/Scrum methodology
• Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
• Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
• Work closely with business partners and technical SMEs to define and implement required integrations with ServiceNow
• Be responsible for the implementation, ongoing enhancements, and support of all integrations with ServiceNow
• Provides advice on how business services are delivered with a vision for improvement.
• Stays current on ServiceNow products and applicable integrated technologies
• Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team.
• Understand customer requirements, translate to solutions, and communicate to clients
• Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
• Ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Leads the Team in implementation of technical best practices, policies and procedures
• Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
• Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices

Certifications/Trainings :

ServiceNow Advanced System Administration and HRSD

• ServiceNow Implementation Specialist
• Application Creation in ServiceNow

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements

Estimated annual compensation range for the candidate based in the below location will be: Ontario: $ 92740 to $ 105007

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.