Software Support Specialist

Brock Solutions Inc.; Kitchener; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Profit sharing

Extended Health benefits

Company events

Charitable initiatives

Sports teams

Group fitness

Job summary

Brock Solutions is seeking a Software Support Specialist to join our team in Kitchener, ON. You will troubleshoot software bugs, handle incident management as the first point of contact, and participate in on-call rotations to meet client commitments.

We value deployment-focused professionals who collaborate across teams, document solutions, and provide timely customer updates while ensuring contractual requirements and high service levels.

Qualifications

• Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering or related Field.
• Knowledge in Windows Server, high-availability technologies, Web Servers and Web Services, and DB administration.
• Experience or familiarity with OPC/Kepware interfaces and HMI (FactoryTalk/Wonderware).
• Background in C#, ASP.NET and SQL Server is a plus for troubleshooting code.
• Deployment/support-focused role; not a software development track.

Responsibilities

• Troubleshoot a variety of software bugs, application deficiencies and performance issues.
• Represent Brock Solutions as the first point of contact for technical incidents.
• Quickly identify application problems to reduce end user impact.
• Provide excellent customer service by communicating thorough and diligent updates.
• Be resourceful to meet contractual requirements and customer expectations.
• Contribute to Service Team knowledge through sharing information or writing knowledge articles.
• Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes.

Skills

Troubleshooting

Customer service

Communication

Team collaboration

On-call readiness

Education

Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering or related Field

Tools

Windows Server

SQL Server/MySQL/Oracle

Web Servers/Web Services

Azure Cloud

OPC/Kepware/HMI interfaces

C#, ASP.NET

Job description

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 1100 employees globally, Brock Solutions is a privately held, employee-owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking aSoftware Support Specialistto join our team of experienced professionals located at our office in Kitchener, ON.

Employee-owned company with profit sharing, comprehensive benefits, company events and charitable initiatives, a diverse workplace, BBQs and Lunch and Learns, Sports teams, Group fitness initiatives, and a "We Win as a Team" culture are just some of the reasons our employees love working at Brock!

Why Work at Brock?

• Competitive compensation package
• Profit sharing
• Extended Health benefits
• Continuous career growth
• Company events and celebrations

What You’ll Do

• Troubleshoot a variety of software bugs, application deficiencies and performance issues
• Represent Brock Solutions as the first point of contact for technical incidents
• Quickly identify application problems to reduce end user impact
• Provide excellent customer service by communication thorough and diligent customer updates
• Be resourceful to ensure that we meet contractual requirements and customer expectations
• Contribute to Service Team knowledge through sharing information and/or writing knowledge articles
• Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes
• Please note that this position is part of an on-call rotation

Qualifications Required:

• Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering or related Field
• Knowledge in the following is considered an asset:
• Windows Servers
• Windows Failover Clustering or other high-availability technologies
• Web Servers and Web Services
• Microsoft SQL Server, MySQL or Oracle DB (Administration, and basic queries)
• Server hardware and basic networking
• Azure or other cloud hosting solutions
• Interfaces to controls (OPC, Kepware, etc.) and HMI (FactoryTalk and Wonderware)
• Though this is not a software development role, a background or experience in C#, ASP.NET and SQL Server is an asset for troubleshooting code

This position focuses on deployment support. It is not intended as a steppingstone to software development or a transition into a developer position.

Other Job Information (if applicable):

We appreciate your interest in joining our team.

Please note that: (a) all applicants must be legally entitled to work in the country where the position is located; and (b) some roles require eligibility for government security clearances or site access, which may require citizenship or lawful permanent resident status under the applicable policies and regulations.

New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).

Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Please be advised that, outside of our official applicant tracking system, Brock Solutions willneversolicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.